Russia’s invasion caused a humanitarian crisis. During these trying times, we, the CyberGhost team, absolutely had to help our neighbors. We have committed to assisting Ukrainian refugees in Romania — to help make their time in our country as peaceful and as pleasant as possible.
We are now working closely with refugee support networks to aid families and children in need. We converted parts of our office into a daycare center, and we’ve got more projects coming up.
We want to use the space here to keep our community up to date with what we’re doing, but also to encourage everyone to do their part and help out in any way they can.
We stand with the people of Ukraine, and our hearts go out to all those affected by war. No one should ever have to go through this, so let’s lessen their burden.
When Your Neighbor Is in Danger, You Help
CyberGhost VPN is a company incorporated in Romania, and we operate out of our headquarters in Bucharest.
Grab any map and you’ll see Ukraine and Romania are neighboring countries in Eastern Europe. As you can imagine, we have a shared history.
Our shared history is still in the making. For example, some Ghosties on our team call Ukraine their home. Some of us have family and friends there, and we still have plenty of fridge magnets to celebrate our trips to Kyiv, Ukraine’s capital city, or Odessa, their biggest port-city.
Shocked by Russia’s invasion of a sovereign country, we knew we had to do something.
CyberGhost VPN is not a political entity, and we don’t aspire to be one. We can’t influence state matters. But we are a group of people who can make a difference, and we can lend a helping hand to those fleeing the war:
- We set up a program to host families with children.
- We transformed our office into a comfortable, inviting place for families to stay during the day and let their children play or learn online.
- We try to give everyone a safe space to catch their breath and regain a sense of normalcy.
Last month went by in a flash, but now we’re in a place where we can sit back, take a breath, and update you on what we’ve been doing since February 24, 2022.
A Timeline of What We’ve Done So Far
February 24, 2022 is a day we won’t forget anytime soon. We woke up to the news of Russia invading Ukraine. Glued to our screens and in complete disbelief, we watched it all unfold live.
Knowing the tragedies that come with war, we considered various scenarios and started devising the best way we could help.
Days later, when Ukrainian refugees started entering Romania, we were there for them.
We looked for ways we could help in accordance with our local laws and government guidelines. This is to ensure proper protections were in place in case of medical emergencies or accidents.
Since we are not in the business of producing goods, the logistics of us donating medicine or equipment are more complicated. Instead, we decided our efforts would be best invested in accommodating Ukrainian refugees. Our HR team dealt with all the paperwork and logistics needed to make the transition as smooth as possible for the refugees.
Here’s how this journey looks for us.
February 28 – March 24
Our HR department researched housing and transportation alternatives and began working with refugee support networks to find people who needed our help the most.
Meanwhile, many local hotels and hostels were already filling up. Refugees used them for temporary stays, spending a few nights before traveling further away to meet with family or friends in other countries.
As a result, we started looking into long-term housing solutions for people who need to stay longer in Romania. We also started converting areas of our office into a daycare center.
March 7 – 11
We started housing a few families in a central guest house, Happy Accommodation, near our office. We hosted 12 families — a total of 35 people.
Our office is located on the third floor of a 5-story office building. Due to the layout of the building, the ground floor has a lot of space that isn’t optimal for offices. So we started using it to host refugee families during the day.
We rearranged our cafeteria to serve as a kitchen, and our recreation area got converted into a kids’ club. Children can come to our office during the day to play, share a meal, and use our meeting rooms for online schooling.
Everyone can make their own schedule as they see fit. They’re free to come and go into the building until 6 pm, when our office closes.
March 14 – 18
As time went by, we added more toys to the kids’ club. The ball pit turned out to be very popular. We also put in some tables for drawing and crafts.
The older children attended online classes with their teachers from Ukraine in our meeting rooms. These are soundproof spaces where they can study at their leisure. We provided them with laptops and all the accessories needed to continue their education.
The children had their space to play and interact, but we also took care of the grown-ups. Adults were given access to laptops they could use to work and to stay in touch with family and friends.
We started offering a hot, catered lunch every day, as well as delicious snacks. We’re lending a hand with groceries: our shopping list now includes cereals, milk, snacks, and soft drinks, and we’ve been adjusting it based on their needs and wants.
In addition, we reached out to local donation services to procure clothes and shoes, since many refugees fled Ukraine with little-to-nothing.
The willingness to help has been overwhelming. Many of our colleagues have donated money, goods, and time with an open heart. The HR staff held regular collections and ensured the families received what they needed. In addition, CyberGhost VPN teams in our German and Israel offices also sent in donations to help provide for the refugees.
March 21 – 25
Because education is paramount, one of the refugee mothers set up a kindergarten in one of our meeting rooms. Teachers still located in Ukraine log on to make sure the little ones continue to learn their ABCs and 123s. We print materials and handouts for them whenever needed.
April 11 – 15
Some of the 12 families we hosted found better jobs and accommodation opportunities in other countries, so they’ve decided to leave Romania.
Considering these new developments, we’re now searching for apartments to rent for refugees who wish to remain in our country. We’re still helping with donations and goods, and we try to keep in touch with everyone.
Outside the office, our team members also got involved in various other aid initiatives for refugees.
We’re proud to say Ghosties have:
- ➡ Donated money to help support refugees.
- ➡ Provided clothing, food, and covered basic necessities.
- ➡ Helped those fleeing Ukraine with transportation.
- ➡ Housed refugees and their pets in their own homes.
Every little helps, and we’re proud of every Ghostie lending a helping hand!
The People of Russia Need CyberGhost VPN to Bypass Censorship
Here at CyberGhost VPN, we are on a mission to help people access information and maintain their connection to a free and open internet without compromising their digital privacy.
We stand in solidarity with Ukrainians but also with the Russians who oppose their government’s senseless aggression. We applaud the courage of the people who openly protest and that of the independent journalists who shed light on the abuses perpetrated by the Russian government.
We acknowledge that those labeled as opposition by the Russian government are in dire need of a safe way to bypass state censorship and protect their online identity. We couldn’t possibly stop offering our services to the people of Russia at a time like this.
Due to the nature of our VPN service, we have never signed any trading contracts with Russian companies, and thus we aren’t funding Vladimir Putin’s war efforts.
You Too Can Help
We are committed to doing our best to support refugees. However, many Ukrainians still in the country as well as abroad need humanitarian support. If it’s within your means to do so, please consider donating. Help is needed to provide food, medical supplies, and basic necessities.
If you don’t know where to start, here’s are some suggestions:
Worldwide Organizations Offering Relief Aid in Ukraine
Organizations Offering Relief in Ukraine
Organizations Helping Animals in Ukraine
Organizations Helping Ukrainian Refugees in Romania
Others Way You Can Help
This isn’t a complete list by any means, and plenty of other charities do fantastic work. Find the ones you resonate with the most.
Keep in mind that there are plenty of scammers out there trying to take advantage of this humanitarian crisis. Before you donate time, money, or items, go over these useful tips:
- ❌ Check if the company you’re donating to is a legitimate entity legally registered in the country where it claims to operate.
- ❌ Avoid donating to random crypto wallets you see on social media.
- ❌ Be wary of emails you receive asking for money or your private details.
- ❌ Do your research before donating through GoFundMe or similar fundraising platforms.
- ❌ Don’t send money through payment platforms that are not available in Ukraine, like Venmo or iDeal.
- ❌ Don’t donate to sites that are confirmed to be scams, like savelife.net.ua.
A Huge Thank You to Everyone Involved
Huge thank yous are in order for every single person who has been with us on this journey. None of this would have been possible without all the help we’ve received from our management, teams, and community. And one thing’s for sure: we won’t stop here.
We’re working to identify more ways for our global team to get involved. Moreover, we will continue to learn, adapt and reinforce our support as the situation evolves.
To all the people affected by the Russia-Ukraine war, know we keep you in our thoughts and prayers. Please take good care of yourselves and stay as safe as possible.
Leave a comment
Posted on 15/03/2023 at 11:06
I would like to cancel my one-year premium purchase, how do I proceed to get a refund?
In advance thank you.
Posted on 17/03/2023 at 11:18
We’re sorry to see you go, Ludvig. For a refund, please contact our 24/7 Customer Support team through email or live chat.
Posted on 26/01/2023 at 18:40
Inspiring. Thank you!
Posted on 27/01/2023 at 11:16
Thank you for your kind words, Chris.
Posted on 16/01/2023 at 15:07
spiegel.de offers free access ro all their articles if you connect with an ukrainien IP.
This does work if I use surfshark connected to an ukrainien IP, but it doesnt woth Cyberghost.
Posted on 16/01/2023 at 16:52
Hi Matthias. Please contact our 24/7 Customer support team via live chat or email, and they’ll look into the issue for you.
Posted on 28/10/2022 at 19:09
Thank you for all you do for Ukraine! 🙏💙 Keep up the good work and may God bless you all!
Posted on 31/10/2022 at 09:30
Thank you for your kind words, Ginger.
Posted on 28/10/2022 at 17:28
Thank you for supporting Ukraine! 🇺🇦 Please, add Ukrainian DNS servers to your service 🙏🏼
Posted on 31/10/2022 at 09:29
Thank you for your suggestion, Valeriy.
Posted on 08/10/2022 at 18:26
Thanks for supporting Ukraine 🇺🇦
Posted on 10/10/2022 at 10:44
Stay safe, Kamsi!
Posted on 23/08/2022 at 16:23
Posted on 24/08/2022 at 10:52
Thank you for your support, Ivanko.
Posted on 18/08/2022 at 14:12
Posted on 14/08/2022 at 14:45
pues realize la compra de 3 años y hay un problema que no reconoce al usuario y la contraseña .
Tengo la factura de compra
Que puedo hacer para recuperar la cuenta , si en recuperar cuenta tampoco me va ??
Posted on 16/08/2022 at 12:56
Hi Claudio. Sorry to hear you’ve encountered issues. Our 24/7 Customer Support team is happy to look into the matter for you. You can reach them through live chat or email.
Posted on 28/07/2022 at 16:41
Health to YOU! Good luck in your work!
Himself from Russia, but I hate Putin fiercely
Posted on 16/08/2022 at 12:51
Thank you for your comment and support, Oleg.
Posted on 23/07/2022 at 02:32
I would say Amen, to all people searching for peace, and those who are fighting for it, defend peace and freedom. Most of Ukraiane people are believing in God. in Jesus Christ. My hopes and prayers are with Ukraine, and with russians to open there eyes and heart for the truth of this madness
Posted on 25/07/2022 at 15:31
Thank you for your kind words, Mark!
Posted on 10/07/2022 at 18:15
Excellent initiative. I am very impressed with your humanitarian work. I also like the fact that you can provide educational facilities. Keep up the great work!
Posted on 11/07/2022 at 12:00
Thank you for your kind words, Neil. Glad to have you in our Ghostie squad.
Posted on 30/06/2022 at 13:49
I am from Russia and I am with the Ukrainian people with all my heart and I want this war to end as soon as possible.
I have a paid subscription until March 23, 2023. Cyberghost Vpn has not been working in Russia for several days. Most likely it was blocked by our services. Please tell me, is there any chance that your service will work here again? I really need it
Posted on 30/06/2022 at 15:52
Hi Daria. It appears that some internet service providers in Russia have taken measures to restrict VPN usage. Our team is still investigating the matter. For more details on this, please contact our Customer Support team. If you’re having issues accessing our website, please contact us at firstname.lastname@example.org. Please make sure to mention your internet service provider and the device you’re using. Thank you!
Posted on 24/06/2022 at 20:19
At the moment I live in the city of Melitopol in Ukraine, due to circumstances there are no Ukrainian providers, I have to use VPN to get service and communication. I purchased a product from this company, paid for a year of use, on the very first day, after the trial period ended and I paid for the subscription, the VPN stopped working. In support I received a boorish answer that they do not serve in Russian, they cannot translate a phrase of 3 words – VPN does not work. This is what the actual help looks like, not all of those pictures above.
Posted on 27/06/2022 at 11:00
Hi Yurii. Sorry to hear you’ve encountered issues with our service. Please keep in mind that our Customer Support team only offers assistance in English, French, German, and Romanian. To prevent any misunderstanding they refrain from using online translators. However, our team is more than happy to assist you in English.
Please note that we’ve focused our efforts on helping refugees and people fleeing an active war zone, and that we’ve done so independently of the service we provide.
Posted on 19/06/2022 at 22:42
Thanks a lot, our friends! Europe is for Peace and Freedom!
Posted on 20/06/2022 at 13:07
Stay safe out there, Illia!
Posted on 06/06/2022 at 20:21
Tôi mới sự dụng CyberGhost VPN không biết có rốt không
Posted on 08/06/2022 at 14:33
Unfortunately, your comment didn’t contain many details on your questions or concerns. Feel free to reach out to our 24/7 customer support team for them to provide the information you want.
Our subscriptions also come with a risk-free 45-day money-back guarantee to safeguard your purchase. If you’re not 100% satisfied, our support team will issue a refund, no questions asked. Hope this clarified some of your concerns.
Posted on 05/06/2022 at 00:02
Posted on 03/06/2022 at 01:09
thanks a lot for your support. however, I have a suggestion: to provide Ukrainian citizens, in particular the military, with your paid quality products, because the enemy is trying to track them. please help, it’s up to you
Posted on 06/06/2022 at 15:21
Thank you for your comment, Ivan. We hope you’re keeping safe. At the moment, we provide product support for many individuals and NGOs, primarily in championing the urgent need for a free press and the importance of maintaining freedom of speech under these difficult circumstances.
Posted on 15/05/2022 at 12:28
Thank you Ghstie! We need you so much here in Russia. I pray for war-torn Ukrain
Posted on 16/05/2022 at 12:51
Stay safe, Daw!
Posted on 12/05/2022 at 13:26
Bravo, Cyberghost friends for your humanitarian work with Ukraine people in Romania !
Posted on 13/05/2022 at 12:15
Thank you very much for your kinds words, José.
Posted on 11/05/2022 at 11:10
God is not impartial, bless everyone for the support given to the downtroden.
Keep your eye on the prize, life without the complications of this system, and the promise God has given to everyone thru his only begotten son Jesus Christ.
Posted on 13/05/2022 at 12:14
Thank you for your kinds words, Shelley.
Posted on 02/05/2022 at 10:21
Thank you for your support!
Posted on 04/05/2022 at 10:27
Stay strong, Bohdan.
Posted on 30/04/2022 at 02:29
Thank you ! UA
Posted on 04/05/2022 at 10:23
Stay strong out there, Aleksandr!
Posted on 30/04/2022 at 02:11
I live in Ukraine, due to the martial law there was a need for a VPN, but now there is no way to buy even a subscription for one month.
Please help, can you give a subscription for at least one month? Thank you very much.
Posted on 04/05/2022 at 10:23
Hey Aleksandr! Sorry to hear you’re going through this. You can still use CyberGhost VPN to protect yourself from cyber criminals and snoopers during these times with our free Chrome and Firefox extensions. Please check them out.
Posted on 27/04/2022 at 16:52
Thank you for your support, all Ukrainian people deeply appreciate your help!
Posted on 29/04/2022 at 08:14
Stay strong, Yaroslav!
Posted on 23/04/2022 at 06:13
Always remember that your friends are here to help and support you. Are prayers are with you
Posted on 26/04/2022 at 10:01
Thank you for your kind words, Rick.