Network updates: we are no longer supporting PPTP and L2TP

starting January 17th, 2020

Cybersecurity has been a big talking point in 2019. Mostly for all the wrong reasons.

Data breaches have risen to an all-time high, hackers are getting more ingenious, and good cyber hygiene is now essential to both people and companies.

Here, at CyberGhost VPN, we always strive to keep our Ghosties safe online.

And we will always put all our efforts into making the internet a more secure place for everyone.

That’s why we’ve decided to stop supporting two VPN protocols: PPTP and L2TP/IPSec.

What are PPTP and L2TP?

Glad you asked. 😉

PPTP stands for Point-to-Point Tunneling Protocol, predominantly supported by Microsoft devices..

Created back in 1999, it had a good life for some time. But it didn’t keep up with ever-developing network infrastructure and increased network capacities.

It’s now an obsolete protocol, with plenty of known vulnerabilities.

L2TP is another blast from the past. It stands for Layer 2 Tunnel Protocol..

And if you want some more acronyms thrown at you, I can tell you that this previously popular VPN protocol combined the best parts from PPTP and L2F.

L2TP is still widely supported on most routers and devices. But it has its vulnerabilities.

Because we need to be responsible here and protect our Ghosties, we will no longer be using these protocols.

What does this mean for you?

If you’re using the latest version of our VPN software, nothing will change for you. Our apps are already configured to adhere to the highest security and privacy standards.

So, what’s next?

Getting rid of these two obsolete protocols was just one of the steps needed for building the VPN of the future.

Our team has been working hard to improve your experience with CyberGhost VPN.

This year, we’ve expanded our server fleet. A lot.

We’re now giving you access to 116 server locations in 91 countries. You’ll never be getting subpar speeds, no matter where in the world you are.

Also, we’ve added even more streaming servers, so you will never miss your favorite shows.

And now, we’re making sure that not even a misconfiguration can jeopardize your anonymity online.

But we also have other goodies in store. We’ll soon be announcing a massive server infrastructure update. New VPN protocols are on their way, too.

So, make sure to keep an eye out for our updates.

Until next time, stay safe and secure!

Leave a comment

Bonjour Messieurs,
Je ne comprends pas je reçois toujours des propositions “Avec trois nouveaux modules de confidentialité et de sécurité au sein d’un même environnement : protection anti-malware, anonymat et confidentialité numérique, le tout à portée de main.”, alors que je l’ai acheté. Par ailleurs je ne vous pas l’intérêt de ces logiciels pour moi.


Hi Philippe. We’re sorry to hear you’re not satisfied with our service. You can unsubscribe from our emails by choosing the appropriate option at the bottom of the email. For more information, please don’t hesitate to contact Customer Support team through live chat or email. They’re available 24/7.

Dear Sir,
I don’t understand why when I open your Apps, always you ask me to subscribe again to your software and when I run CYBERGHOST WINDOWS SECURITY SUITE ADDON, it asks me to uninstall Cybert Ghost and I don’t understand.
Thank you.
Ph Blache


We’re sorry to hear you’ve encountered issues, Blache. Please contact our Customer Support team through live chat or email. They’re available 24/7 and can look into the matter for you.

Also won’t be renewing my subscription when it ends. It was handy to have L2TP support for my router as it doesn’t support anything new.



We’re sorry to hear that, Robert. We’re committed to offering the best encryption and security standards possible, which is why we offer VPN protocols that are capable of withstanding the latest digital threats. We generally advise against L2TP as it’s no longer secure.

Won’t re subscribe then. Useless for me if these protocols not supported. My routers only support these protocols.


Hi Atif. Sorry to hear about that. We’re doing our part in keeping people safe online, which is why we can no longer rely on obsolete and unsafe protocols. You can however you use CyberGhost VPN on up to 7 devices at the same time with our VPN apps. They use newer protocols which are not only more secure, but also faster.

Je ne comprends rien à tout ceci. Je voudrais simplement mettre à jour Cyberghost 8, qui m’est signalé depuis un moment comme devant être mis à jour. D’une par par votre logiciel lui-même et d’autre part par mes autres logiciels de protection.
J’ai tout essayé je ne trouve pas comment le faire. E, partant de Cyberghost pour le faire, je n’aboutit qu’à une page Google qui fait des tas de propositions, mais les ayant essayé toutes, je n’arrive toujours pas à trouver la manière de faire. Pouvez-vous par email me donner la marche à suivre SVP. Vous êtes bien le seul logiciel pour lequel la mise à jour soit aussi compliqué à faire.
J’étais satisfaite plus ou moins du logiciel, me voilà désarmée pour une simple mise à jour ! Merci de résoudre ce problème.
Et surtout répondez-moi en français.


Hi Ghostie. Sorry to hear you’ve encountered issues. Don’t worry, our Customer Support team can help you update the app. You can contact them through live chat or email. They can answer all your questions in French.

Not sure if I’m supported or not. ?!

Hi Scott. Unfortunately, I’m not exactly sure what issues you’re encountering. Please contact our 24/7 support team through live chat or email. They can better assist you.

Hi do you offer lt2p and pptp?


Hi, Mahmood
As the article states, we are no longer offering PPTP and L2TP as they are outdated and have known vulnerabilities.
Stay safe,

J’ai un nas Synology,dans votre tutoriel “comment utiliser cyberghostvpn sur Synology nas via open vpn”.
Je me retrouve à l’étape où il faut renseigner le (pays) et le “groupe” ,sauf que vos ongles ne marche pas ,je ne peut pas rentrer les informations désirées pour finaliser le fichier .
Pouvais vous régler le problème ,car je ne peut pas rentrer cyberghost dans le nas en natif.


Hi Lorenzo. Sorry to hear you’ve encountered issues on your Synology. Please contact our support team via live chat or email for them to assist you further. They’re available 24/7 and can give assistance in French.

J’ai un ami qui m’a orienté sur une appli vpn. Mais en regardant bien , c’est le votre que j’ai choisi. Seulement je suis nouveau et je ne comprends rien à tout ce qui concerne l’informatique surtout à ce niveau. Comment faire mes choix de serveur et utiliser correctement votre vpn. Merci pour l’aide que vous m’apporterez. A bientôt.


Hi Veulay,

Thank you for choosing CyberGhost VPN. 🙂
If you need more assistance on our servers and apps, our 24/7 support team is more than happy to help. They can also answer all your questions in French, so don’t hesitate to get in touch with them here.

What exactly are the protocols accepted by CyberGhostVPN ?


Hi Gustavo! You can choose between Open VPN, IKEv2, and WireGuard® as your VPN protocol from our apps.

mon routeur tout neuf de 2 mois propose que du pptp et l2tp, je voulais m’abonner chez vous mais du coup non ….


Hi Lexavss! We’re sorry to hear about that. As part of our mission, we always strive to keep our users safe online. We do this by offering only the best tools to protect your data and your anonymity. This is why we’ve decided to stop supporting the now outdated PTP and L2TP.


As-tu trouvé une alternative ?

Hi Leon. As an alternative, you can always create a manual OpenVPN configuration on your router or use our Smart DNS feature. See more details here.



Hi, Ghostie! As part of our mission, we always strive to keep our users safe online. We do this by offering only the best tools to protect your data and your anonymity. This is why we’ve decided to stop supporting the now outdated PTPP. We do provide a variety of secure protocols, like OpenVPN, IKEv2, and WireGuard®. We do hope you’ll give them a try. 🙂

God please add back L2TP its the only protocol I like please!!!!!!!!!!!!!!!!!!!!!!


Hi, David! As part of our mission, we always strive to keep our Ghosties safe online. We do this by offering only the best tools to protect your data and your anonymity. This is why we’ve decided to stop supporting the now outdated L2TP. We do provide a variety of secure protocols, like OpenVPN, IKEv2, and WireGuard®. We do hope you’ll give them a try. 🙂

Merry HoHo to all ghosties out there, and special thanks to the CyberGhost teams around the world doing there best to keep up with modern marvels of technology in keeping preying eyes off our daily lives and biz. I recently bought a new phone and went with a new Network which I called today for help getting into their mobile app and one of there security questions to me was – Which phone # I called the most today on this Christmas day? I responded by asking her if there was a discount today for calling the North Pole today? Well,in any case,I hope all had a good and safe day and rest of holidays,stay safe and wish all of you Ghosties the very best in the new year to come.Happy New Year to All.


Happy New Year to you too, PhantomFrog! 😊

For some reason I can’t find the Mercusys AC12G.
It is possible to find out further changes in the protocols anywhere. Not a desire to buy a router again, but it again turns out that the protocols no longer have support.


Hi, Alex! L2TP and PPTP are still available for manual configuration on a limited number of servers. You can check those in the article above. 🙂

How to configure WireGuard for router?
I see everything in drop list protocols by no WireGuard yet.
what i have to do?


Hi, Alexander! 👋 At the moment, WireGuard® is only available through our apps. We’re still working on making it available for manual configuration. Stay tuned for future updates!

Is necessary living in these contries:
United States of America
United Kingdom
Hong Kong
The Netherlands
for use PPTP/L2TP?


Hi, Omar! We give our Ghosties the option to choose between a variety of protocols, like OpenVPN, IKEv2, and even WireGuard®. Those who still want to use L2TP/IPSec can do so only with servers from the countries mentioned above. You can connect to any server you want, no matter where in the world you are. 🙂

would be nice if you add a guide on openWrt


Hi! Thanks for your suggestion. We’ll keep your feedback in mind.

Hi, I am not very tech savvy so I have a question. Can I add Cg vpn to my cable company router to keep it protected?

Hi, Jorge! Routers provided by ISPs usually aren’t very VPN-friendly. Firmware like DD-WRT natively supports OpenVPN configurations.

I use L2TP because your GUI app reduces speeds dramatically. For example my ISP in Malaysia (TM) gives me speeds up to 500 Mbps and connecting without VPN to UK I can get up to 400 Mbps. If I use L2TP I can get maybe 100 Mbps but with the App its only about 20 Mbps (to UK). Today L2TP seems to be unavailable. Disappointed. Is there an alternative to the app I can configure in Windows 10 or inside a router?


Hey there! L2TP is still supported on a few servers. You can check those in the article above. You can also try other protocols in the Windows app. Make sure you add the CyberGhost app as an exception to your antivirus and firewall. We also support OpenVPN router configurations on DD-WRT, TomatoUSB, TomatoUSB Merlin build.

ghostie who goes all manual

Posted on 11/02/2020 at 13:38

I do realise that you can create a new device in the account section, select protocol, country and server group, and download that configuration. Is that really the only way to access (one at a time) configuration information for the servers? So if I want to have e.g. a dozen different configs I have to go through the create dummy device -> select protocol, country, server group -> download configuration -> remove dummy device process a dozen times over? I’m sure we used to be able to just download a zip file of server configs….


Hey there! We did indeed do our best to optimize the whole process, as far as manual configurations are concerned. We have received feedback from users who had difficulties with managing the zip files for multiple or custom configurations. This is why we aimed to build a more intuitive way of creating credentials. We’ve noted your point of view and will take your feedback into consideration.

ghostie who goes all manual

Posted on 11/02/2020 at 13:28

You say that you recognize that some of your customers prefer manual configuration. But everything on the current site appears to push customers towards downloading one of your clients – are the server list information and openvpn config files still available? I can’t find them anywhere.


The good news for you is that we’ll still support these PPTP/L2TP configurations for a while, with access limited to servers located in:

United States of America
United Kingdom
Hong Kong
The Netherlands

Are these working after January 17th, 2020? I

Until my new router arrives I am stuck with PPTP


Hey there! Yes, PPTP and L2TP/IPSec configurations will be available after January 17th, but only on the countries mentioned above.

Me encanta esta aplicación


Hello,I’m agree to abandon these 2 protocols and switch to openvpn but I would need a wifi router which supports this type of protocol and which is not expensive! Any idea ?



Posted on 17/01/2020 at 00:20

How can I connect my tablet to VPN


Hey there, Ghostie! It only takes a few clicks to enjoy full VPN protection with our app for Android or iOS. You can check out our full guide list for more info.

How do you log out of devices, when I sign on it says I need to log out of devices?

Hi Colin. You can remove old devices from your online account. Check out our guides for more details.

The Routers which supports OPENVPN are expensive, please continue given support to this old protocols because they are compatible with many economic routers.
Thank you


Hey, Ronald. L2TP is still supported on a few servers. You can check those in the article above. 🙂

I just signed up for Spectrum internet and TV. How do I know that my router is not one of those that will not be supported? How do I find that information out?


Hi, Jennifer! It’s best to check the specs of your router and see if it has OpenVPN compatibility. If your ISP is providing the router, they can surely answer your questions.

Is there a plan to release an app for samsung smart TVs in the future ?


Hi, Adam! We support Samsung Smart TVs through our Smart DNS option. You can check out more here:


Posted on 06/01/2020 at 21:26

Es buena la app


Me gustó esta aplicación


Está bien chido Ami si me funcionó


Esta muy padre


Hallo, Hallo
warum bekomme ich alles in ausländischer Sprache.
Leider behersche ich diese Sprache nicht und bitte sie dieses zu berücksichtigen
Mit freundlichen Grüßen


Hi! Unfortunately, there are no definite plans in place to translate the articles into other languages at the moment. For the time being, you can make use of an online translator, like Google Translate.

Hello this document does not specify what protocol is replacing pptp l2tp. Can this be clarify? Thanks


Hi, Jennifer! We’ve implemented WireGuard® on our Linux app. The protocol is already in beta for iOS devices. Soon to be available on other platforms as well. 😊

Hello! Will you add the IKEv2/IPSec and WireGuard protocols in your VPN service soon?


Vielen Dank für die gute und erfolgreiche Arbeit. Noch nie waren sichere Datenverbindungen so wichtig wie in der heutigen Zeit.


Jacques Pelletier

Posted on 23/12/2019 at 20:27

Good day, I must admit that all these moves and counter moves are a bit beyond my scope of tech comprehension. However, I have a positive feeling about the whole process. In mariage, you say “I do” and hope all will go well, despite the inevitable possibility of life tampering with those blissfull initial feelings. Thank you for your support , I now have to install your system on my telephone, wish me luck.Jacques Pelletier


Hi, Jacques! We’re taking steps to ensure that all our Ghosties get the best online protection, providing only the best and more secure protocols available. Good luck with the installation! 😉

Thanks for not publishing my info privacy means the utmost to me.


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