CyberGhost VPN Announces Completion of Independent Audit Conducted by Deloitte

Dear Ghosties, we have some major news to share with you today, 22nd September, 2022. We’re excited to let you know that CyberGhost VPN underwent an independent audit performed by Deloitte, one of the Big Four global firms, to review our No Logs policy. 

It’s been hard keeping the lid on this project for the past months, so we’re thrilled to finally be able to share all the details with you. So let’s dive right in.

Why Did We Ask for this Independent Audit?

We invited Deloitte to inspect our VPN server network and management systems. 

The objective was to have them scrutinize our service and provide an assessment report of their findings. Special attention was given to our No Logs policy and its implementation, plus our change management, configuration management, incident management, and dedicated IP token-based systems. The goal was to examine the extent to which our privacy policy matches our existing server configurations.

The audit was conducted in accordance with the International Standard on Assurance Engagements 3000 (Revised) applicable to Assurance Engagements Other That Audits or Reviews of Historical Financial Information (ISAE 3000 (Revised)) established by the International Auditing and Assurance Standards Board (“IAASB”) and should be read in full.

What Does A Third-Party Audit Mean For A VPN?Audits reveal if the policies stated by a VPN service provider are, in fact, accurate. To make sure they are impartial, audits have to be performed by an outside team of experts acting as a third party. You can think of them as an independent set of eyes checking the trustworthiness of a VPN.

Because of the extensive nature of the audit and the scope of Deloitte services, excerpts from the report cannot be shared with our readers directly. This is to ensure none of the audit results are taken out of context and misunderstood.

However, the full report is now available directly through Deloitte, as part of our agreement. Simply email your request to CERORomania@DELOITTE.COM or fill out the contact form – note that any Deloitte entity around the world can also be contacted with this request. 

This Is A Breakthrough In Our Fight for Privacy

With this audit, we have reached a new milestone. However, we have always been dedicated to protecting your privacy. That’s why we’re headquartered in Bucharest, Romania, a country where we are not mandated to keep any logs. Or why we were the first ones in the VPN industry to publish a Transparency Report. That was way back in 2011, but we’ve since made these updates quarterly for added transparency. After all, we’ve spent more than a decade developing and designing a trustworthy VPN and would settle for nothing less. 

Our concern for your privacy and stellar user experience pushed us to always set the bar higher and go for big wins. This is what fuels us to support new VPN protocols, release next-generation features on our app, and to provide you with all-in-one solutions for your privacy and security, like our VPN for PC

If you’re familiar with the world of VPNs, you probably know our Dedicated IPs revolutionized the industry and set new privacy standards. This feature takes a token-based approach, which ensures your identity and location is kept private even when opting for a static IP. There’s nothing connecting it to your CyberGhost VPN, so we don’t know who uses what IP address. This shows you we’re big believers in privacy by design principles: we don’t have access to any data that is not vital to the functioning of our VPN.

And that’s not all. If you’re an eagle-eyed Ghostie, you probably noticed we’ve been busy server-side, adding new VPN servers to our fleet and increasing the number of our self-owned ones. As a result, more and more of our locations have servers with a bandwidth of 10Gbps, making them the fastest VPN servers on the market. And they’re ready to cater to your every VPN need, including streaming and gaming.

We don’t plan on slowing down anytime soon. 

We’re At Your Service 

We’re proud of the audit findings, and we’re honored to be able to give you the peace of mind and the transparency you deserve. This audit, alongside all of our efforts in the last years, shows we are continually innovating and aiming higher in order to build the best VPN service for you.

So thank you, dear Ghosties, for putting your trust in CyberGhost VPN and joining us in our mission to protect digital lives all around the world! It’s a pleasure being at your service.

Leave a comment

I’m a beginner in the ghost but I’m very happy with your beautiful work.

Reply

We’re glad to hear you enjoy our service, Jc. Glad to have you on the Ghostie team!

Good day CyberG Team
I’m very glad for you! I’ve been a Ghostie since about 12 years ago and never looked back and only trust CG.
So many untrustworthy companies out there that are exploiting our privacy and sharing for profit.
CG you are the Best of the Best!!

Reply

Glad to have you on the Ghostie team, Rick. Stay safe!

It looks like you “accidentally” deleted my comment. Where can i find the report, as I can’t locate it in my account?

Reply

Hi Ghostie!
 
As part of our agreement with Deloitte, the audit report is now available directly through them. You can request the report at CERORomania@DELOITTE.COM or by filling out a contact form. You can also contact any Deloitte entity around the world for this purpose.
 
Thank you!

Hello, could you please tell me where the report is located, as I cannot find it in my account?

Reply

Hi, Ghostie!
 
As part of our agreement with Deloitte, the audit report is now available directly through them. You can request the report at CERORomania@DELOITTE.COM or by filling out a contact form. You can also contact any Deloitte entity around the world for this purpose.
 
Thank you!

Good day CyberG Team
I’m very glad for you! I’ve been a Ghostie since about 12 years ago and never looked back and only trust CG. Keep up your great work and stay true to your cause!
So many untrustworthy companies out there that are exploiting our privacy and sharing for profit.
CG you are the Best of the Best!!

Reply

Thank you for your kinds words, Antonio. We’re so happy to hear from a long-time Ghostie.

FELIZMENTE YA LLEVO MAS DE 5 AÑOS USANDO ESTE EVOLUCIONADO PRODUCTO, GRACIAS , Y MUCHAS FELICITACIONES , SIGAMOS ADELANTE.

Reply

Thank you for your kind words, Nixon! We’re happy to hear you’ve been using CyberGhost VPN to protect your digital life.

Habe CyberGhost wieder verlängert Laufzeit bis 07/2025 bin sehr zufrieden jetzt noch eine Dedizierte IP hinzugefügt Laufzeit bis 08/2023 könnte man beides eigentlich nicht zusammenfügen? Wenn ich recht überlege hätte ich dabei doch etwas sparen können oder? Referenznummern: 350662943 / 344126378
MfG Diane M

Reply

Hallo Diane.
Vielen Dank für den Kommentar. Bitte wende dich an unserem Support Team im Live Chat oder E-Mail. Die Kollegen können dein Konto überprüfen und dir weiterhelfen.

LILIANA GONZALEZ DE LA CUEVA

Posted on 29/09/2022 at 04:07

Quiero cancelar mi servicio. Se renovó en automático y no sé como hacerlo. Agradeceré su apoyo .
I want to cancel my service. It renewed automatically and I don’t know how to do it. I will appreciate your support.

Reply

Hi Mairead. We’re sorry to hear you don’t wish to continue with your subscription. You can check a step-by-step on how to cancel your subscription here. For more information, you can contact 24/7 Customer Support team through email or live chat.

Been a ghostie since 2018 and have already extended my subscription till 2025. Very content of this vpn service. It’s great to hear this news. Congratulations on passing the test. keep it up!

Reply

Thank you for your support and kind words, Dave!

Tenho usado a VPN e de uma forma geral estou satisfeito. Por vezes, mas não muito usual, a VPN não funciona bem devido á localização que utilizo.

Reply

Hi Dias! That doesn’t seem right. Please contact our 24/7 Customer Support team through email or live chat, and they’ll look into the matter for you.

That’s kick ass! I’ve been using this service for years now (I just renewed a few days ago with that sweet 3-year deal!) and I plan on staying, TIL ALL ARE ONE!!!!!!….sorry, my son has been watching Transformers a lot lately making me rekindle my love for it.

Reply

We like to keep a tight (Grim)lock on our service, Kevin. 😉
Glad to have you on the Ghostie team!

Great to hear, privacy is a very important part of why I picked you. Been a Ghostie for 2 years and have not had a single problem with your VPN, and have just praises to give 🙂
Keep up the good work!

Reply

Thank you for you kind words, David. Glad to have you on the Ghostie team.

I am constantly having to add web sites to my exceptions list.
Is there a way to make this more automatic?

Reply

Hi, Rodney
 
Currently, there is no way to automatically add websites to the exceptions list. However, we did forward your idea to our devs.
 
Thank you and stay safe!

Merçi, Madame,Alexandra Bideaua , tout est clair. Cordialement .

Reply

Hi, Albran
 
Thank you for your support. Stay safe!

Warnock Longridge

Posted on 26/09/2022 at 13:15

Good to know the things you are doing to protect our privacy, keep up the good work.

Reply

Thank you for reading, Warnock. We’re happy you chose us to secure your digital life.

Sylvain Champagne

Posted on 24/09/2022 at 20:27

Hello,

This is a reassuring message for anyone who uses your VPN. I have to say that I’m on my trial period and so far everything is going great. The use of the VPN is simple and remains easy to handle. The prices are accessible to a lot of wallets and the three-year rate is the most advantageous as far as I’m concerned. Keep improving to always provide us with better service. Thanks. Sylvain.

Reply

Thank you for your feedback, Sylvain. We’re happy to hear you enjoy using our service.

I am NOT sure about VPNs so far they been advertised a LOT over the years and this is my first. I bit slow for me drops out for me when my laptop goes to sleep.
It often says it is connected when I go into the program but it is NOT. When for instance I go into facebook it shows that it is trying. Best to reconncect as suggested most times.

Reply

Hi Fred. That doesn’t seem right. Please contact our 24/7 Customer Support team through email or live chat, so they can have a look into the matter for you.

I paid more than 3000 Euro for fines an penalty because i watched Films and so on. But now with the help of Ciber Ghost I do not pay nothing.
No lawyer will ever make a single dime of me. This shit has come to an end.
Better ciber ghost stops that or I stop that.
No logs no history-
Keep your principals and I be your customer for ever.

Yours
matthias Ruth from Germany

Reply

Hi Matthias. We’re happy you chose to secure your digital life. Stay safe!

O treaba extraodinara baieti si fete! Tineti-o tot asa!

Reply

Mulțumim pentru susținere, Ion.

Thank you for this article – it reassures me that your service is a good one. I’ve been a subscribed user of your PC and IOS VPNs for several years and have always been pretty happy with what you provide.

Reply

Glad to have you on the Ghostie team, Bruce.

Hello, thank you for sharing this message.
keep it up good work.friendly

Reply

We’re glad to hear you enjoyed reading. We’ll continue improving our service, so stay tuned for future updates!

Thank you Alexandra Bideaua, I always feel secure online with your help great job and i have never had a problem in the years I have been using Cyberghost, Ghosties Rule…….Cheers.

Reply

Thank you for your kind words and trust, Ronald. We’re happy you chose us to secure your digital identity.

Das freut mich sehr . Einer der Wenigen , die ihre Versprechen halten .Danke !

Reply

Vielen Dank für deine Worte, Hans.

Brendon Gladstone

Posted on 24/09/2022 at 11:09

Thanks

Reply

Keep up the good work. Thank you for your service.
Dennis

Reply

We’re happy you chose us to protect your digital life, Dennis.

WEll done. I obviously selected the right provider to look after my privacy requirements. Excellent service. Well done all.

Reply

Thank you for your trust, Edward. Glad to have you on the Ghostie team.

the Best of the Best

Reply

Thank you for your kind words, Ghostie.

De installatie van VPN SyberGhost is tot op heden volgens mij nog niet goed gelukt. Ik weet niet goed wat ik moet doen als ik op google, FireFod of de windows browser ga of de SyberGhost dan werkt. Bovendien is mijn laptop erg traag ge worden en moet ik meervoudig klikken met de muis., voordat er iets gebeurd.

Reply

Hi Hans. That doesn’t seem right. Please contact our 24/7 Customer Support team through email or live chat, and they’ll help you get CyberGhost back up and running.

Write a comment

Your email address will not be published. Required fields are marked*