If you encounter streaming problems on Netflix when using CyberGhost VPN, follow these simple steps that might help you solve them.
First of all, make sure that you are connected to the dedicated streaming server and that the connection is not leaking any data - DNS, IPv6, and WebRTC are the most common leaks. To make sure your connection is properly configured, check if your status is "Protected" on our website.
Should you be connected to one of our servers but your status is "unprotected", please refer to the following steps to ensure that your connection is secure.
To stop your connection from leaking, follow these tutorials:
1. Disable IPv6
Here are the main problems that we have noticed and that may occur when streaming with Netflix:
Netflix content is loading, but not playing.
Should this happen on your device, try this:
- Switch between connection protocols (applicable only on Windows, Linux, iOS)
- Restart your device and try again.
- Reset the router.
- Remove parental/security controls on your router.
- Change the default DNS on your router.
Whoops, something went wrong... You seem to be using an unblocker or proxy
Various reasons may be responsible for this error. If you get this error, please try this:
- Clear your browser's cache if you are viewing Netflix via the browser;
- Uninstall and reinstall the Netflix app if you are using their app;
- Try to disconnect and reconnect to the dedicated Netflix streaming server and try again;
The Netflix library does not switch - you see the same content after logging in to our servers.
It is important to mention that in European countries, the switch to the Netflix library will be delayed as a result of the new Netflix policy. If you are physically located in France and connect to our server in Germany to watch the German version of Netflix, it will take some time for the Netflix content to change.
You can check the new Netflix policy here
If you connect to the server outside the EU and keep getting the same content, reinstall the Netflix application or clear the browser cache.
Netflix Site Error.
In some cases, Netflix is unable to respond to connection requests via the VPN. In such cases, log out of our server, log into your Netflix account, and then log back into our dedicated Netflix streaming server.
Refresh your browser and try again.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website