Watch our short demonstration video. Your fully anonymous Dedicated IP will be up and running in just a couple of clicks !
How to redeem your state-of-the-art Dedicated IP from CyberGhost VPN
Update of the CyberGhost App
Before starting activation of the new dedicated IP address, you will need to update the current version of CyberGhost that you are using, in order to complete this process.
To do so, simply log into your online account and click on the "Download App' link for your Windows device, and follow the installation instructions.
Activate your Dedicated IP
1. Now, once the new version of CyberGhost has been installed, we can continue with redeeming the dedicated IP as follows :
- Return to your online account.
- Click on 'My Dedicated IP' section.
2. Acknowledge that once you redeem it, your Dedicated IP token will only be available one time. Once you redeem it, this section will be gone for good.
3. Select the location from where your Dedicated IP will appear. You will not be able to change it afterward. Click on 'Redeem Token'. Once you click on it, you'll notice that your Token will be automatically downloaded on your PC along with further instructions.
4. Make sure you write it down, print it, or save it somewhere only you know about.
If you lose it, it will be gone forever!
- Once you have selected your Location and clicked on Redeem Token, please be aware that this process is irreversible and there is no support we can offer to change it afterward.
- For security reasons, your Token will only be visible while your are on that page. Therefore, do not close it or refresh it before saving the Token.
- Should you lose the Token, there is no way to retrieve it. Make sure that you save it before refreshing or closing the page.
Add Dedicated IP to the CyberGhost App
1. If you have installed the newest version of the CyberGhost application, you will find the green notification 'Activate your dedicated IP now !'
2. Click on the 'Activate' button and a new section will pop-up where you will have to fill in your Token code that has been automatically downloaded on your PC - take a look under Downloads and you'll find a .txt file named 'Token'.
*Please make sure that you save that Token code, as there is no way to generate another one.
3. We highly recommend that you Copy / Paste your dedicated IP token, previously downloaded from your account, in order to avoid any typos. Then hit the Activate button.
4. Finally, you will get the confirmation that your Dedicated IP have has been added to your CyberGhost VPN app along with the expiry date.
5. Last but not least, don't forget to click on the star-shaped icon right next to your dedicated IP address, so that you can easily find your dedicated IP address in the Favorites section.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: email@example.com
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website