As part of the troubleshooting process with our customer support team, you may be asked to send the application connection log files to assist in the troubleshooting process.
To get the connection logs of the Linux application, please open the Terminal window and type these commands :
sudo cat ~/.cyberghost/logs/* >> ~/Desktop/clilog.txt
You will find the new file clilog.txt on your desktop.
Please send us the clilog.txt file :
- via e-mail: firstname.lastname@example.org
- via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
- via 24/7 Live! Chat Sessions on our website
Important : The information is present for debugging purposes. CyberGhost VPN will receive non-personal data such as crashes, connectivity errors, server authentication problems, etc. Therefore, we assure you that this information will only be used to provide you with the best assistance possible.