As part of the troubleshooting process with our customer support team, you may be asked to send the application connection log files to assist in the troubleshooting process.
Here is how to do it :
1. Open the application, then click on the Settings tab.
2. Click on 'Contact Support'
3. Press on 'Report a bug'
4. Enter a valid e-mail, fill in the necessary information, and describe your problem with as much information as possible.
If needed, use the 'Take a Screenshot' feature to quickly capture a picture of the screen with the error message displayed on your device.
Click on the 'Send Feedback' button.
Important : The information is present for debugging purposes. CyberGhost VPN will receive non-personal data such as crashes, connectivity errors, server authentication problems, etc. Therefore, we assure you that this information will only be used to provide you with the best assistance possible.
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website.