Account creation will be necessary if you want to use CyberGhost with Windows, MacOS, iOS or Android or a native protocol, e. g. for an unsupported device for which we don't have a CyberGhost client that can be installed on the respective device.
Creating an account can be done directly on the "My account" page. For that click on “New to CyberGhost VPN? Sign up now” located on the right side of the page:
In the next window, please fill all the boxes with the requested information:
- Your e-mail : Which can be used to recover your account if you no longer recall your username or password.
- Your username : You need a username to be able to use a subscription with CyberGhost. In your “My account” page you can change the username any time you want. *If you assign a custom username, logging in your account will be done based on the username.
- Your Password : A password is also needed to log-in to the CyberGhost domain. Just as the username, you can change this password in the “My account” page at any time you want.
*When choosing a password, your password must include:
- At least 6 characters
- Letters: lowercase and uppercase
- Numbers: 0-9
- Special characters
Account creation will be completed after you click on 'Sign up'. At the same time the system will generate your personal PUK ( needed for a possible account recovery in case of loss of credentials ). Please take special care of your credentials and print or store them somewhere safe. For that the website will pop-up a green notification box with one button: 'Save & Download PUK' which will download the credentials on your computer as you can use to save the PUK or print it on a hard paper copy.
If you ever lose your credentials (that is: Username, Password and / or PUK) but don't leave a fallback email in your account settings, you won't be able to access your account anymore and might loose any subscription activated on the respective account. Even Support can't help you out then.
Once you save the account details, you are an official Ghostie !
For any additional information or concerns - it is best to approach the Support Department:
via e-mail: firstname.lastname@example.org
via on-line request: https://support.cyberghostvpn.com/hc/en-us/requests/new
via 24/7 Live! Chat Sessions on our website