Terms and Conditions

  1. General Business Terms for CyberGhostVPN Service
  2. Service description and prices of CyberGhost VPN

General Business Terms for CyberGhost VPN Service

1. Service provider

The service CyberGhost Virtual Private Network (hereinafter called CyberGhost VPN) is a product offered by CyberGhost S.R.L. (hereinafter called CyberGhost), Romania.

2. Agreement

This agreement is concluded between CyberGhost S.R.L., Strada Baratiei Nr. 35, Et 4, Sector 3, 030197 Bucharest, Romania (Bucharest Trade Register no. J40/1278/2011) and you, as User of CyberGhost VPN.

CyberGhost grant you rights in relation to CyberGhost VPN, based exclusively on this Use Agreement. Therefore, please read carefully the present Agreement.

You are allowed to use CyberGhost VPN only if you are legally authorized to conclude an agreement with CyberGhost and such conclusion is not forbidden to you according to the applicable laws.

3. Your data traffic, your data

CyberGhost VPN should provide you with the possibility to perform internet traffic using a computer (the so-called VPN-Server) in various regions and to keep your IP address hidden. Your data traffic is thus encoded and can not be spied out. The goal of CyberGhost VPN is to protect your privacy. CyberGhost VPN tolerates and supports no criminal acts.

CyberGhost does not store data within CyberGhost VPN which permit interference with your personal data. For all operations, which imply the storage of personal data, such as for example payment operations, CyberGhost cooperates with trustworthy third party providers, who undertake the separate storage of data.

4. Modifications

From time to time, CyberGhost can modify CyberGhost VPN, for example by adding or removing certain functions of VPN servers.

5. External service providers

In order to make the service CyberGhost VPN available, CyberGhost VPN cooperates with trustworthy third party providers (such as, Digital Commerce Providers for payment operations or Data Processing Centers for our VPN servers). If you want to find out more about the third party providers, with whom CyberGhost cooperates, please read our Privacy Policy. Thus, you award CyberGhost the necessary approvals to store and/ or process there safely your encoded data and/ or your encoded data traffic. The purpose is exclusively to make CyberGhost VPN available.

6. Data protection

CyberGhost collects and uses no personal data to make CyberGhost VPN available. If you want to find out more about the way in which CyberGhost collects and uses data, please read our Privacy Policy.

7. Safety of your user account

You are the only one responsible for the safekeeping of your password and for handling your user data. Please, change your password on a regular basis. Do not disclose to third parties your user information (Username and password). You are the only one responsible for the activities related to your user account as well as for the activities related to your user account which you have transferred unjustifiable to third parties.

Your user account is linked to a "Personal Unblock Key" (PUK), which you will receive one time upon creation of the user account. CyberGhost would like to advise you on the fact that this is the only available method (besides the input of your Premium Activation Key) to access again an account for which you had forgotten the password.

8. Your responsibility

You are not allowed to use the service to perform criminal offences, such as, but not limited to, criminal offences against sexual self-determination, engagement in or call for violent acts, breach of intellectual property rights, calumniations, insults or other computer criminal offences or other criminal actions.

The present use agreement, the applicable laws and other provisions are binding for you and you are the only one responsible for the observance thereof. CyberGhost undertakes no responsibility for your actions. In case of statutory violations by the user, CyberGhost cooperates, according to the legal provisions or at its sole discretion, with the public and private criminal and judicial prosecution authorities and institutions.

CyberGhost reserves the right, in case of statutory violations, to restrict or suspend, in whole or in part, the access to CyberGhost VPN as well as to initiate legal actions.

Rightholders, who draw the conclusions that, by means of the contents downloaded via CyberGhost VPN, their legal interest, for e.g. the intellectual property, is violated, can contact our Copyright representatives ([email protected]) so that we can prevent the further access to such content.

9. Apps and Software

CyberGhost provides you with a personal, non-exclusive, not transferrable, limited and revocable license to use the CyberGhost VPN Apps and the CyberGhost VPN Client Software, designed exclusively to access the CyberGhost VPN. The license ends with the termination of this agreement. You are not allowed to sell or disseminate the Apps and the Software.

10. Disclaimer

CyberGhost provides no warranty for the service or the software. CyberGhost is not liable especially for damages which occur following the exposure of the identity or the IP address of the user or the breakdown of individual VPN servers. Moreover, CyberGhost provides no warranty for the availability of certain VPN servers within the CyberGhost network and for the performance thereof.

11. Termination

Prepaid Pay Scales do not require any termination and end automatically upon expiry of their validity term.

You can terminate a subscription anytime monthly (4 weeks before the expiry date). [http://www.cleverbridge.com/?scope=cuseco&progress=customersupport]

If the agreement as a whole is terminated, you will not be able to access your user account and there will be no valid license for the use of CyberGhost VPN Apps and CyberGhost VPN Client-Software.

CyberGhost VPN can terminate extraordinarily at any time the agreement, if you breach these terms repeatedly and obviously, if there is a court judgment or a danger for the other users.

CyberGhost VPN can terminate extraordinary at any time the agreement in case of an atypical use. An atypical use means, for example, a monthly transfer volume, which includes the entire ingoing and outgoing data traffic, higher than 80 GB. Currently, the traffic volume is not measured. However, CyberGhost VPN reserves the right to install corresponding tracking systems and to prevent unfair use in case of an unusually high utilization degree of the entire network.

12. Separate regulations for the Free-Rate

In order to use CyberGhost VPN Free no user account must be configured. However, you must install the CyberGhost VPN Apps and/or the CyberGhost VPN Client Software.

CyberGhost is entitled anytime to suspend or restrict the access to CyberGhost VPN Free.

You can terminate this agreement anytime. To this end, you must delete the CyberGhost VPN Apps and/ or the CyberGhost VPN Client-Software.

CyberGhost can also terminate anytime this agreement.

13. Amendments

CyberGhost reviews this use agreement from time to time and the updated version is always published on our website. CyberGhost informs you on the amendments by means of a Pop-up window, when you log-in to the service. Then, you can accept the amendments to be able to further use CyberGhost VPN.

14. Applicable law

The applicable law is the Romanian law and the UN Convention on contracts for the international sale of goods (CISG) is excluded.



Service description and prices of CyberGhost VPN

By means of CyberGhost VPN, CyberGhost S.R.L., Strada Baratiei Nr. 35, Et 4, Sector 3, 030197 Bucharest, Romania (hereinafter called CyberGhost), makes available to you the CyberGhost VPN Apps and the CyberGhost VPN Client-Software, which should provide you with the possibility to perform internet traffic using a computer (the so-called VPN-Server) in various regions and to keep your IP address hidden. Your data traffic is thus encoded and can not be spied out.

To this end, CyberGhost provides the following services:

1.1 Virtual Private Network

You can connect to CyberGhost Virtual Private Network (VPN) by using an end machine (PC, Smartphone, etc.) via the Internet. For this purpose, CyberGhost makes available the infrastructure, comprising Login-Servers with Load Balancing, VPN-Servers (NAT) and DNS-Servers. For various operating systems, CyberGhost makes available various Clients.

1.2 Serverpark

You can connect with the help of our Client Software, to our Apps or natively to one of our VPN servers. For this purpose, we make available servers in various countries.

Protocols

The VPN servers support the following protocols:

  1. OpenVPN
  2. L2TP/IPSec
  3. PPTP

Offer

According to the available pay scale, you can access more or less VPN servers. The access is made according to the pay scale and machine either via national servers and/ or via VPN servers.

1.3 Machines

According to the available pay scale, you can use simultaneously up to 5 machines of your choice with your user account (Desktop-PCs, Laptops/Notebooks, Smartphones, Tablet-PCs or other machines able to connect to the Internet).

1.4 Bandwidth

In most locations of the VPN servers, the available bandwidth is not restricted artificially and depends on the VPN server connection and your internet access. In certain location with limited interface, the VPN servers are restricted artificially in order to provide a fair and constant use. The corresponding servers are marked.

1.5 Transfer volumes

CyberGhost VPN includes a fair use transfer volume of 80 GB per invoicing month, which comprises the entire ingoing and outgoing data traffic. If the transfer volume is exceeded, CyberGhost is entitled to block the transfer of files until the end of the pending invoicing month or to limit the band width.

Currently, the traffic volume is not measured. However, CyberGhost VPN reserves the right to install corresponding tracking systems and to prevent unfair use in case of an unusually high utilization degree of the entire network.

2. Access

Your access to the administration and use of CyberGhost VPN is made via the Internet.

In order to use CyberGhost VPN Free there is no need for a user account. However, you must install the CyberGhost VPN Apps and/or the CyberGhost VPN Client Software.

In order to use CyberGhost VPN Premium, a user account must be configured. This is completely anonymous, without the authentication of personal data.

3. Online-Support

CyberGhost provides you over the Internet Online-Help in the form of FAQ, Tips, Instructions etc. in German and English.

4. Prices and Pay Scales

  1. CyberGhost Premium for {{currency}} per month or {{currency}} per year.
  2. CyberGhost Premium Plus for {{currency}} per month or {{currency}} per year.

5. Invoicing

The invoicing and payment procedure for your Pay Scale is performed exclusively by resellers, in order to enable a separation of the payment data from the data of the VPN user account. All transactions performed via our internet website and our Clients are conducted by our business partner cleverbridge AG. Bitcoin payments are conducted by our business partner Paybilla.

The following apply for Prepaid: The fees for your Premium-Pay Scale are invoiced upon acquisition of the Prepaid Activation Key. The validity period of the pay scale starts with the date on which you activate the Prepaid Activation Key and ends automatically.

The following apply for a subscription: The fees for your Premium-Pay Scale are invoiced starting with the date when you acquire a Premium-Pay Scale and thereafter will be calculated monthly or yearly, until your Premium-Pay Scale or your User Account is terminated.

In case that the Pay Scale is activated on a day, which does not exist in a certain month or year, cleverbridge AG on behalf of CyberGhost will debit your credit card or bank account on the last day of the following month or following year. For example, if your Pay Scale was set for use on January 31, February 28 is the following invoicing date.

[Coming soon: If you decide to make an Upgrade of your Premium-Pay Scale, the start date of your next invoicing period will be restored and the first month or the first year of the updated Pay Scale will be calculated pro rata. If, for example, the monthly payable Premium –Pay Scale starts on the 12th of March, the next payment is due on the 12th of April. On the 20th of April you make an Upgrade of your Pay Scale and you pay the new amount due for the superior Premium-Pay Scale, less the amount corresponding to the 8 day period according to the prior Premium-Pay Scale. The next payment will be then due on the 20th of May.]

CyberGhost can change the applicable fees and costs or may charge from time to time additional fees and costs. You will be informed in advance by e-mail on such changes. You are responsible to update your contact data and payment information.

Your Premium-Pay Scale will be valid until you terminate your Pay Scale or user account or until we deleted them. You must terminate your Premium-Pay Scale 30 days before the expiry of the monthly or yearly invoicing period in order to prevent the debiting of your credit card or bank account by cleverbridge AG on behalf of CyberGhost with the next monthly or yearly fee.