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WORLD‘S FIRST
No-Spy Proxy

As a global leading anonymizing service provider, CyberGhost VPN is committed first and foremost to protecting its users' privacy. Therefore, CyberGhost VPN does not observe, record, log or store any user data.

True to the company's mission to protect its users, CyberGhost VPN has decided to publish a Transparency Report detailing only the number of the requests to disclose individual users' personal data received since its founding in 2011 up to the present day. The requests have been made by authorities, companies and individuals in relation to suspected offenses carried out through CyberGhost VPN. The company has not and could not in any circumstance provide user data to those who request it, because this would be in breach of CyberGhost VPN's mission to protect its users, and because no user data records exist.

Since CyberGhost VPN does not keep any records, the report does not list additional procedures following the requests. A review of the legality of the requests has not taken place either.

Before 2011, when the company operated in Germany, there was a single incident that went beyond the ordinary procedures. Back then, the company's policy not to store user data led in May 2010 to a search warrant for the company's premises and the seizure by authorities of storage media. Because the company did not store any user data, the police was unable to find anything of use.

Month Country Code Country Name Number of DMCAs Number of Police Requests Number of Malicious Activity
Jul - 11 DE Germany 19 0 3
Aug - 11 DE Germany 31 3 11
Oct - 11 DE Germany 22 4 4
Nov - 11 DE Germany 36 1 2
RU Russia 1 0 0
Dec - 11 DE Germany 30 3 6
US United States 0 0 1
Jan - 12 CH Switzerland 0 0 1
DE Germany 18 2 2
Feb - 12 DE Germany 1 0 1
Mar - 12 DE Germany 0 0 3
Apr - 12 DE Germany 0 3 0
May - 12 CH Switzerland 1 0 0
DE Germany 1 2 1
FI Finland 0 0 1
NL Netherlands 0 0 1
Jun - 12 CH Switzerland 0 0 1
DE Germany 9 0 5
GB Great Britain 0 0 1
LU Luxembourg 0 0 2
PL Poland 0 0 1
RO Romania 1 0 0
Jul - 12 DE Germany 24 1 2
GB Great Britain 0 0 1
LU Luxembourg 1 0 1
US United States 0 0 2
Aug - 12 DE Germany 48 3 2
IT Italy 0 1 1
Sep - 12 CH Switzerland 1 0 0
DE Germany 74 1 2
Oct - 12 CZ Czech Republic 2 0 0
DE Germany 50 0 5
ES Spain 1 0 0
FR France 2 0 0
Nov - 12 DE Germany 0 0 5
ES Spain 0 0 1
NL Netherlands 0 1 0
US United States 0 1 0
Dec - 12 CZ Czech Republic 1 0 0
DE Germany 0 0 1
RO Romania 2 0 1
RU Russia 1 0 2
Jan - 13 DE Germany 63 0 3
RO Romania 5 0 0
Feb - 13 DE Germany 16 0 2
RO Romania 11 0 0
RU Russia 0 0 1
US United States 9 0 1
Mar - 13 DE Germany 10 0 0
US United States 11 0 0
Apr - 13 DE Germany 39 0 3
RO Romania 1 0 0
RU Russia 0 0 1
US United States 4 0 2
May - 13 DE Germany 85 0 0
RO Romania 3 0 0
US United States 7 0 1
Jun - 13 DE Germany 75 1 0
RO Romania 4 0 0
US United States 51 0 0
Jul - 13 DE Germany 9 0 0
RO Romania 16 0 2
RU Russia 0 0 1
US United States 29 1 4
Aug - 13 DE Germany 84 1 2
NL Netherlands 0 2 0
RO Romania 44 0 5
US United States 82 0 1
Sep - 13 DE Germany 26 3 2
NL Netherlands 0 1 0
RO Romania 51 0 4
RU Russia 1 0 0
US United States 50 1 9
Oct - 13 DE Germany 40 0 0
PL Poland 0 2 0
RO Romania 38 0 27
RU Russia 4 0 0
US United States 411 0 1
Nov - 13 CZ Czech Republic 0 1 0
DE Germany 100 1 6
GB Great Britain 0 1 0
RO Romania 34 0 6
RU Russia 6 0 0
US United States 234 0 8
Dec - 13 CH Switzerland 0 1 0
DE Germany 52 0 0
FR France 0 1 0
PL Poland 0 1 0
RO Romania 28 0 0
RU Russia 4 0 1
US United States 420 0 3
Jan - 14 AT Austria 0 0 4
DE Germany 16 1 11
GB Great Britain 1 0 0
RO Romania 106 0 5
RU Russia 2 0 0
US United States 530 1 14
Feb - 14 AT Austria 3 0 3
CH Switzerland 6 0 0
CZ Czech Republic 9 0 0
DE Germany 201 2 46
DK Denmark 1 0 0
ES Spain 1 1 0
FR France 22 0 0
GB Great Britain 75 6 2
IE Ireland 9 0 2
NO Norway 6 0 0
PL Poland 2 0 8
RO Romania 97 0 5
RU Russia 1 0 0
SE Sweden 6 0 0
UA Ukraine 7 0 0
US United States 310 0 7
Mar - 14 AT Austria 0 0 1
CA Canada 84 0 0
CH Switzerland 24 0 0
CZ Czech Republic 62 0 9
DE Germany 353 1 20
DK Denmark 11 0 1
ES Spain 66 0 2
FR France 58 1 1
GB Great Britain 232 1 8
IE Ireland 37 0 2
IT Italy 0 0 1
LU Luxembourg 35 0 1
NO Norway 11 1 2
PL Poland 0 0 18
RO Romania 225 1 3
SE Sweden 17 0 0
UA Ukraine 74 0 4
US United States 19 0 4

Type of inquiries

The requests for disclosure of user data have been mostly related to various copyright offenses such as illegal downloads. A much lower number of requests is related to malicious activity such as email spamming. Even fewer cases have been police requests in relation to various alleged crimes. Requests have come from lawyers (for copyright-related issues), law enforcement authorities (for crime-related investigations), web content providers, datacenters and individuals. The latter usually complain about spam mails, cyber-attacks (Botnets, DDoS), and hacking attempts.

Examples

The most frequent requests that came in 2013 from the US and Great Britain were related to copyright issues (1,308 requests). Additionally, there were 30 complaints about malicious acts such as email spamming, cyber-attacks and hacking attempts. CyberGhost received only two requests related to police investigations last year from the US and the UK.

Worldwide, CyberGhost VPN has received 2,157 copyright-related requests, compared with 96 requests concerning malicious acts and 18 requests related to police investigations. Considering that our service has 3.5 million users and a traffic of 4 Petabytes per month, the number of requests and complaints is insignificant.