3.237.200.21 EXPOSED

CyberGhost는 항상 설계 단계에서부터 개인정보 보호 원칙을 따릅니다.

Timo Beyel
CTO, CyberGhost VPN

개인정보 보호정책

CyberGhost는 절대적인 데이터 보호 및 사용자 개인 정보 보호를 위한 강력한 규칙 준수라는 명백한 기업 정책을 갖고 있습니다.

CyberGhost VPN을 사용할 때 저희는 사용자 측에서 발생하는 브라우징 내역, 트래픽 대상, 데이터 내용 및 검색 환경설정 등에 대한 어떠한 것도 관여하지 않습니다. 이러한 정보는 저희 측에서 모니터링되거나, 레코딩되거나, 로깅하거나, 저장되지 않습니다.

이 외에도 고객이 CyberGhost VPN을 사용할 때, 저희는 고객의 연결 로그 조차도 저장하지 않습니다. 즉, 저희는 고객의 IP 주소, 연결 시간 기록 또는 세션 기간과 관련된 어떠한 로그도 갖고 있지 않습니다. 저희는 고객이 저희 결제 처리업체에 제출한 신용카드 정보에 액세스할 수 없으며, 고객의 결제 정보를 고객이 CyberGhost VPN 터널 내에서 수행한 온라인 활동 관련 정보와 연결하지도 않습니다.

저희는 개인정보를 보호하는 서비스를 제공합니다. 저희는 데이터의 보안 유지를 위해 모든 노력을 다하고 있으며, 고객 데이터의 안전한 보관 및 보호를 보장하기 위해 최선을 다합니다. 저희는 저희가 수집하는 데이터와 수집된 데이터의 이용 방법을 고객이 항상 확인할 수 있어야 한다고 믿습니다. 이 문서(개인정보 보호방침)는 고객 데이터 및 정보가 수집되고 사용되는 모든 경우를 정의하고 그에 대한 알림을 제공합니다.

What does this policy cover?

This privacy policy ("Privacy Policy" or "Policy") sets forth the privacy practices of CyberGhost S.R.L. (hereinafter called "CyberGhost" or "Company") and applies to users ("user(s)" or "you") of the VPN Software currently known as "CyberGhost VPN" ("CyberGhost VPN") available through the company's website at: cyberghostvpn.com ("Website")

This Policy applies to all Services that we offer via our entire suite of apps, and also applies to the Website as well as your use of CyberGhost VPN ("Services"). This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information. By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.

What data do we collect?

Information related to your account ("Personal Data"):

When registering through our Website you will be requested to provide your name, address, e-mail address, username and payment information which you submit to us voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms on the Website. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extent you so choose, to provide you with our newsletter and occasional promotional offers. Additionally, as part of our fraud detection measures, we shall collect data relating (i) to Website usage information, such as IP address (captured and stored in an anonymized format), approximate location (country only), (ii) transaction information, items purchased, the price paid, billing method, partial credit card information, chargeback requests, cancelled orders. The above mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the CyberGhost VPN tunnel which is NOT recorded, logged or stored at all.

Anonymous Information ("Non-personal Data"):

Additionally, we collect and/or receive and store certain non-personal information ("Non-personal Data") whenever you interact with us. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, battery charge, screen resolution, Google Advertising ID, Gyro-sensor data, screen size, Connectivity (WLAN), Mobile service provider, the referring website and your preferences in our Websites during your visit. We collect such statistical information about usage as aggregate data from both the Website and Service in order to maintain a better customer experience as well as a high level of quality for the Service.

With regards to the CyberGhost VPN, Non-personal Data is not associated with or linked to your Personal Information. Thus Non-personal Data does not permit the identification of individual persons. Additionally, Non-personal Data do not include any information about the activity performed by the user inside the CyberGhost VPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this Policy. Additionally, at your sole discretion you may approve VPN connection diagnostics which allows for app data to be sent by the user to the customer support team, similarly to a "report a bug" feature. A connection log may also be sent together with a ticket that is raised with our customer support, so our team can debug any faults that may appear and result in a bad experience for the user.

How do we collect personal data?

Our Website contains a registration forms (e.g. during payment process or during customer support and review) that will ask users at their discretion to provide us with certain information such as their email address as detailed above. We use this information to create an account, provide the service, send you news and updates and promotional material about our products or from some of our partners. We do not share this information with third parties, except as detailed below and other than with the people/or associate working with the Service or Website. We additionally may use technologies such as cookies, beacons, tags and scripts. Please refer to our Cookie Policy for additional information on this point.

Users may opt out of any unwanted emails by the unsubscribe option in the emails or by contacting us directly at support@cyberghost.ro.

In order to maintain a high-quality degree for our service and also an excellent customer support experience, CyberGhost is using certain 3rd parties to collect and process the following aggregate data:

How do we collect non-personal data?

We automatically collect anonymous Non-personal Information through different technologies as described below.

A. Website:

Our website may use 3rd parties such as Google Analytics and third-party analytics, such as Appsflyer and MixPanel, to better understand how you use the Site and ways that we can improve your experience. Through these tools, we can see trends of usage of our Website such as total number of unique users, popular webpages or articles by number of total impressions, etc. These third parties use pixels or cookies to measure things such as the average time spent by users on the Site or visited pages so we learn how to improve the Site for you. Please see more information about this in our Cookie Policy https://www.cyberghostvpn.com/ko_KR/cookiepolicy .

To learn more how Google uses data from our use of Google Analytics Cookie we recommend you review Google’s policies located at: www.google.com/policies/privacy/partners. We also encourage you to review the Google Analytics' currently available opt-outs for the web tool available at: https://tools.google.com/dlpage/gaoptout/.

Additionally, we use third-party optimization companies, such as VWO which similarly use cookies to provide such services. Lastly, as stipulated above to provide you with online chat support, we use Zendesk. Zendesk collects both personal as well as anonymous information. It collects anonymous information by placing cookies in your browser.

Please refer to our Cookie Policy for additional information.

B. Service:

The performance of the Service is measured through a series of events sent anonymously to third-party services (MixPanel) which is building aggregate data based on certain trends. Few examples of events are indicatively mentioned below:

Connection Attempt: We collect this information to know the usage request directed to our Service on a particular hourly/daily/weekly/monthly interval, the country of origin (but not your source IP address), your CyberGhost VPN version, etc. This metric allows us to properly adjust our infrastructure according to the demand.

Connection Successful: We collect this information to know how many users per hourly/daily/weekly/monthly intervals successfully established VPN connections to our service. This information correlated with the above event results, is helping our engineers to determine if there are any network issues which might prevent users from starting the service, identify peak hour intervals for our service so we can have the infrastructure scaled to meet the requests, etc.

Ordering Our Service

To order our Service you must choose which option works best for you on our pricing page, once you click on order now you will be asked to register to create a secure account by inserting your email account. Thereafter you will be asked to choose your method of payment between credit card, paypal and bitcoin. The specific information collected varies depending on the payment method you choose. To minimize the amount of Personal Data you submit to us, we recommend that you use bitcoin payments when subscribing to our Service.

Please note that CyberGhost itself does not process any orders or payments. We work exclusively with payment processors such as Cleverbridge (cleverbridge AG, 2-4 Brabanter Str., 50674 Cologne, Germany) and/or Stripe and/or Paypal. You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy.

Once you chose your selected way of payment and click "continue to payment" (or similar wording), you will be directed to our third-party payment gateways domain. Although this page may have the look and feel of the Website please make sure that you are aware that you are now on our third party payment processor's site in order to complete your transaction. The name, address, card number, expiration date, and email address will be collected by the applicable, third party payment processor to process your request. Your name and email address will be shared back with us in order for us to provide you with your subscription to CyberGhost VPN.

We do not have any access to the credit card information you submitted to our payment processor. We do not connect your personal information with any kind of online activity done by you inside the CyberGhost VPN tunnel, such as: browsing history, traffic destination, data content, IP addresses or DNS queries. The payment processors privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.

Why do we collect Your Personal Data?

We collect the Personal Data for the purpose of:

  • Service improvement and personalization of the user experience on CyberGhost VPN
  • The proper administration of our Website and business
  • The performance of the contract between you and us and/or taking steps, at you request, to enter into such a contract
  • Scientific research, fraud detection/prevention and improvement of the Service
  • To notify you of our new services or changes to our existing Services
  • To send you technical or service-related communications
  • To enforce the Terms of Service
  • Customer Analytics

Sharing Your Personal Data

We do not share, sell, rent or trade your Personal Data with third parties other than as disclosed within this Privacy Policy. We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy.

Furthermore, we may share certain Personal Data with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Service). You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy/ .

In order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide personal data such as name and email. Our online chat is offered through Zendesk that will have access to collect and proses such personal data solely for the purpose of facilitating communication with you and record-keeping (https://www.zendesk.com/company/customers-partners/eu-data-protection/). Additionally, as part of our customer satisfaction policy we may ask you to answer some questions about our Site and your decision to purchase our products, such survey is hosted by VWO. Should you, at your discretion chose to respond to such questions and additionally you opt to insert your email address, such information will be processed and collected through VWO. These third parties are prohibited from using your personal data for any purposes other than as stipulates in their privacy policy. VWO Privacy policy is available at:: https://vwo.com/privacy-policy/.

서비스 약관을 적용하기 위해 사용자의 개인 데이터를 추가로 수집하고 공유할 수도 있습니다. 이 작업은 범죄 행위 또는 본 서비스 약관의 위반을 예방하거나 발생한 범죄의 해결을 돕기 위해 수행될 수 있습니다.

We also reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Lastly, we may share Non-personal Data associated with the use of our Website and the Services with 3rd part suppliers for the purposes of optimization of our Website and Services as well customer analytics and fraud prevention (e.g.VWO, Appsflyer, Google, Mixpanel, Instabug, BugSplat, OpenX, etc). These third parties will use Non-personal Data and/or Personal Data relating to your use of our Website to evaluate your use of the Website, compile reports on Site activity and provide other Site activity and internet related services, all in accordance with their applicable privacy policy. Please refer to our Cookie Policy for further information on the use of Non-Personal Data by our 3rd Party Service Providers.

Security of Your Personal Data

We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. In March 2012, CyberGhost had successfully passed an audit and verification conducted by QSCert for the implemented Information Safety Management System (ISMS) according to the international industrial standards ISO27001 and ISO9001. The certification confirms the high quality of the internal safety processes and is renewed yearly ever since. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. If you have reason to believe that your interaction with the Website is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

During the development of the Service and the selection of its service providers, CyberGhost has paid attention to providing a high degree of safety:

All data processing centers with which CyberGhost cooperates pass through a compliance process. CyberGhost has generally Root Access to all its servers and administers them itself.

귀하의 개인정보가 본사 정책에 위반하는 방식으로 취급되었다고 여겨지거나, 제삼자가 본사 서비스를 남용하도록 시도했거나 부적절한 방식으로 행동한 경우, support@cyberghost.ro로 직접 연락하시기 바랍니다. 또한 데이터 위반 사고가 발생하여, 귀하의 개인 데이터가 위험에 처한 경우, 본사는 귀하의 계정 또는 웹 사이트를 통해 또는 이메일 전송 등의 방법(기술적으로 가능한 경우)을 통해 귀하에게 즉시 알림을 보냅니다.

Your rights and Control:

Your principal rights under data protection law in relation to your Persona Data are:

  • (a) the right to access and information which is provided to you through your account;
  • (b) the right to rectification;
  • (c) the right to erasure;
  • (d) the right to restrict processing;
  • (e) the right to object to processing;
  • (f) the right to data portability;
  • (g) the right to complain to a supervisory authority; and
  • (h) the right to withdraw consent.

이 권한의 시행을 위해 본사에는 요청 작성 시 조속한 문제 해결을 위해 사용자가 작성할 수 있는 특별 양식이 준비되어 있습니다.

본사는 사용자 개인 데이터에 대한 본사의 취급 방식과 관련하여 특정 옵션 또는 제어 수단을 시행할 수 있는 기능을 사용자에게 제공합니다. 귀하와 본사의 관계에 따라, 이러한 옵션 및 제어 수단에는 본사가 보존하고 있는 사용자에 대해 수집된 개인 데이터에 대한 액세스 기능과 본사가 보존하고 있는 사용자와 관련된 정보의 수정, 업데이트 또는 삭제 기능이 포함될 수 있습니다. 사용자가 데이터 수집을 중지하고 싶거나 자신의 계정을 통해 자신의 권한을 시행할 수 없는 경우에는 support@cyberghost.ro로 연락하시기 바랍니다. 이러한 요청을 작성할 때는 귀하의 ID를 확인하고 귀하의 데이터를 찾기 위해 귀하에 관한 특정 정보가 필요합니다. 그리고 데이터를 찾고 삭제하기 위해서는 일정 수준의 시간과 노력이 필요할 수 있습니다. 사용자의 사법권에 있는 데이터 개인정보 보호 및 관련 법률에 따라서는 사용자로부터 수집되는 데이터와 관련해서 다른 또는 추가적인 권리가 사용자에게 부여될 수 있습니다.

Service Performance Data and CyberGhost VPN Connection Summary Statistics

엄격한 무로그 정책에 따라 본사는 브라우징 기록, 트래픽 대상, 검색 설정, 데이터 콘텐츠, IP 주소 또는 DNS 쿼리 등 CyberGhost VPN 터널 내에서 수행되는 사용자 트래픽을 추적하지 않습니다. 따라서 다음 사항이 적용됩니다.

  • We do NOT know at any time which user ever accessed a particular website or service
  • We do NOT know which user was connected to our CyberGhost VPN service at any given time or which CyberGhost VPN server IP they used
  • 본사는 사용자 컴퓨터의 원래 IP 주소 모음을 확인할 수 없습니다.

CyberGhost는 무로그 정책을 100% 준수하며, 이를 저장하지 않습니다. 로그는 사용자의 기록을 추적하기 위한 목적으로 쉽게 사용될 수 있으며 본사가 어떤 로그도 수집하지 않는 것처럼 어떤 경우에도 CyberGhost는 그러한 로그를 생성하지 않습니다.

Children's Privacy

귀하는 귀하가 만 13세 이상이며 본사 서비스를 사용할 수 있는 법적 능력이 있다는 것을 동의하고 이를 보증합니다. 귀하가 만 18세 미만인 경우 부모 또는 법적 후견인 동의서를 읽어보시기 바랍니다. 본사는 13세 미만 아동에게 데이터를 요청하거나 판매하기 위한 목적으로 본 서비스를 사용하지 않습니다. 본사는 그러한 개인이 본사 서비스를 통해 개인 데이터를 제공하지 않기를 요청합니다. 만 13세 미만의 아동이 어떤 정보라도 본사에 공유했다는 것을 인지했거나 그렇게 믿을 만한 사유가 있는 경우에는 support@cyberghost.ro로 연락하시기 바랍니다. 본사는 본사 파일에서 그러한 정보가 삭제될 수 있도록 합리적인 조치를 취합니다.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

Data Retention

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.

Policy Updates

본사가 본사 재량에 따라 본사의 개인정보 보호정책을 변경하기로 결정할 때, 그러한 변경 및 업데이트 항목은 개정된 개인정보 보호정책이 표시되는 즉시 발효됩니다. 따라서 본사에서 수집 및 사용되는 데이터 및 사용자의 관련 권한을 완전히 이해할 수 있도록 이 개인정보 보호정책의 업데이트 내용을 정기적으로 확인하는 것이 좋습니다. 마지막 수정 날짜는 "마지막 수정" 제목으로 표시됩니다. 이러한 수정이 표시된 후에도 귀하가 본 서비스를 계속 이용하는 경우, 귀하가 개인정보 보호정책에 대한 수정사항을 인정하고 이에 동의하며, 그러한 수정된 정책의 약관에 따르는 것으로 간주됩니다.

If we make material changes to this Privacy Policy, we will notify you through the account or the Website and make best efforts to notify you via email, or by means of a notice on our home page prior to the change becoming effective.

Our details

This Services are owned and operated by CyberGhost S.R.L.

We are registered in Romania under registration number J40/1278/2011, and our registered office is at 70-72 Dionisie Lupu Str., Building Section A, ground floor, 1st District, Bucharest.

You can contact us:

Data protection officer

Our data protection officer's contact details are: [Venetia Argyropoulou - venetia.argyropoulou@cyberghost.ro]

마지막 업데이트: 2019. 12. 19.