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Here at CyberGhost, we’ve

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Privacy Policy

CyberGhost has an unequivocal company policy: the strongest observance of data protection and uncompromising protection of user privacy.

When using the CyberGhost VPN, we have no idea about your traffic data such as browsing history, traffic destination, data content, and search preferences. These are NOT monitored, recorded, logged or stored by us.

More than this, when using the CyberGhost VPN, we are NOT storing connection logs, meaning that we DON'T have any logs tied to your IP address, connection timestamp or session duration. We do NOT have any access to the credit card information you submitted to our payment processor and we DO NOT connect your payment or information with any kind of online activity done by you inside the CyberGhost VPN tunnel.

We provide a service that protects privacy. We take your data very seriously and we put a lot of effort to ensure safe storage and protection of your data. We believe you should always know what data we collect and how we use it. This document (Privacy Policy) defines and informs you of any and all of the instances in which your data and information is collected and used.

What does this policy cover?

This privacy policy ("Privacy Policy" or "Policy") sets forth the privacy practices of CyberGhost S.R.L. (hereinafter called "CyberGhost" or "Company") and applies to users ("user(s)" or "you") of the VPN Software currently known as "CyberGhost VPN" ("CyberGhost VPN") available through the company's website at: ("Website")

If you are residing in the US the following terms apply: Privacy Policy

This Policy applies to all Services that we offer via our entire suite of apps, and also applies to the Website as well as your use of CyberGhost VPN ("Services"). This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information. By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.

What data do we collect?

Information related to your account ("Personal Data"):

When registering through our Website you will be requested to provide your name, address, e-mail address, username and payment information which you submit to us voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms on the Website. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extent you so choose, to provide you with our newsletter and occasional promotional offers. Additionally, as part of our fraud detection measures, we shall collect data relating (i) to Website usage information, such as IP address (captured and stored in an anonymized format), approximate location (country only), (ii) transaction information, items purchased, the price paid, billing method, partial credit card information, chargeback requests, cancelled orders. The above mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the CyberGhost VPN tunnel which is NOT recorded, logged or stored at all.

Anonymous Information ("Non-personal Data"):

Additionally, we collect and/or receive and store certain non-personal information ("Non-personal Data") whenever you interact with us. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, battery charge, screen resolution, Google Advertising ID, Gyro-sensor data, screen size, Connectivity (WLAN), Mobile service provider, the referring website and your preferences in our Websites during your visit. We collect such statistical information about usage as aggregate data from both the Website and Service in order to maintain a better customer experience as well as a high level of quality for the Service.

With regards to the CyberGhost VPN, Non-personal Data is not associated with or linked to your Personal Information. Thus Non-personal Data does not permit the identification of individual persons. Additionally, Non-personal Data do not include any information about the activity performed by the user inside the CyberGhost VPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this Policy. Additionally, at your sole discretion you may approve VPN connection diagnostics which allows for app data to be sent by the user to the customer support team, similarly to a "report a bug"feature. A connection log may also be sent together with a ticket that is raised with our customer support, so our team can debug any faults that may appear and result in a bad experience for the user.

How do we collect personal data?

Our Website contains registration forms (e.g. during payment process or during customer support and review) that will ask users at their discretion to provide us with certain information such as their email address as detailed above. We use this information to create an account, provide the service, send you news and updates and promotional material about our products or from some of our partners. We do not share this information with third parties, except as detailed below and other than with the people/or associates working with the Service or Website. We additionally may use technologies such as cookies, beacons, tags and scripts. Please refer to our Cookie Policy for additional information on this point.

Users may opt out of any unwanted emails by the unsubscribe option in the emails or by contacting us directly at

In order to maintain a high-quality degree for our service and also an excellent customer support experience, CyberGhost is using certain 3rd parties to collect and process the following aggregate data:

How do we collect non-personal data?

We automatically collect anonymous Non-personal Information through different technologies as described below.

A. Website:

Our website may use 3rd parties analytic tools, including without limitation, Google Analytics, Mouseflow and AppsFlyer. We use such tools to better understand how you use the Website and ways that we can improve your experience. Through these tools, we can see trends of usage of our Website such as total number of unique users, clicks, popular webpages or articles by number of total impressions, time spent on the website etc. This data is anonymous and never linked to your account or Personal Data. These third parties use pixels or cookies to measure things such as the average time spent by users on the Site or visited pages so we learn how to improve the Site for you. Please see more information about this in our Cookie Policy .

Appsflyer: Third party analytics, like Appsflyer, are also used to track and measure usage of the Site so that we can continue to provide engaging content. These cookies may track your use of the Website, including without limitation, how long you spent on the Website or specific pages you visited, which helps us to understand how we can improve the Website. Appsflyer:

This website uses Mouseflow: a website analytics tool that provides a review of individual experiences or zoom out to identify patterns, while capturing real feedback to uncover optimization opportunities. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser

Mouseflow does not set any cookies.

Lastly, as stipulated above to provide you with online chat support, we use Zendesk. Zendesk collects both personal as well as anonymous information. It collects anonymous information by placing cookies in your browser.

Please refer to our Cookie Policy for additional information.

B. Service:

The performance of the Service is measured through a series of events sent anonymously to third-party services which is building aggregate data based on certain trends. Few examples of events are indicatively mentioned below:

Connection Attempt: We collect this information to know the usage request directed to our Service on a particular hourly/daily/weekly/monthly interval, the country of origin (but not your source IP address), your CyberGhost VPN version, etc. This metric allows us to properly adjust our infrastructure according to the demand.

Connection Successful: We collect this information to know how many users per hourly/daily/weekly/monthly intervals successfully established VPN connections to our service. This information correlated with the above event results, is helping our engineers to determine if there are any network issues which might prevent users from starting the service, identify peak hour intervals for our service so we can have the infrastructure scaled to meet the requests, etc.

Ordering Our Service

To order our Service you must choose which option works best for you on our pricing page, once you click on "order now" you will be asked to register to create a secure account by inserting your email address. Thereafter you will be asked to choose your method of payment between credit card, paypal and bitcoin. The specific information collected varies depending on the payment method you choose. To minimize the amount of Personal Data you submit to us, we recommend that you use bitcoin payments when subscribing to our Service.

Please note that CyberGhost itself does not process any orders or payments. We work exclusively with payment processors such as Cleverbridge (cleverbridge AG, 2-4 Brabanter Str., 50674 Cologne, Germany) and/or Stripe and/or Paypal. You can find information about the payment services providers' privacy policies and practices at and

Once you choose your selected way of payment and click "continue to payment" (or similar wording), you will be directed to our third-party payment gateways domain. Although this page may have the look and feel of the Website please make sure that you are aware that you are now on our third party payment processor's site in order to complete your transaction. The name, address, card number, expiration date, and email address will be collected by the applicable, third party payment processor to process your request. Your name and email address will be shared back with us in order for us to provide you with your subscription to CyberGhost VPN.

We do not have any access to the credit card information you submitted to our payment processor. We do not connect your personal information with any kind of online activity done by you inside the CyberGhost VPN tunnel, such as: browsing history, traffic destination, data content, IP addresses or DNS queries. The payment processors privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.

Why do we collect Your Personal Data?

We collect the Personal Data for the purpose of:

Sharing Your Personal Data

We do not share, sell, rent or trade your Personal Data with third parties other than as disclosed within this Privacy Policy. For the purposes of allowing employees with cross-group responsibilities to operate, we may communicate your Personal Data to a member of our group of companies (this means our subsidiaries, our ultimate holding company, KAPE TECHNOLOGIES PLC, and all its subsidiaries, in so far as they are located in the EU or another jurisdiction offering equivalent data protection standards) ensuring at all times the same standards of protection and only insofar as reasonably necessary for the purposes set out in this Policy.

Furthermore, we may share certain Personal Data with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Service). You can find information about the payment services providers' privacy policies and practices at, Braintree Privacy Statement | Braintree Payments, Privacy Policy (,, (for in app purchases) and

In order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide personal data such as name and email. Our online chat is offered through Zendesk, which will have access to collect and process such personal data solely for the purpose of facilitating communication with you and record-keeping ( Additionally, as part of our customer satisfaction policy we may ask you to answer some questions about our Site and your decision to purchase our products, such survey is hosted by VWO and/or Iterable. Should you, at your discretion choose to respond to such questions and additionally you opt to insert your email address, such information will be processed and collected through VWO and Iterable. These third parties are prohibited from using your personal data for any purposes other than as stipulated in their privacy policy. VWO Privacy policy is available at:, Iterable

We may further collect and possibly share your Personal Data to enforce the Terms of Service. This may be done to prevent a crime or violation of our Terms of Service or to help solve a transgression that has been committed.

We also reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Lastly, we may share Non-personal Data associated with the use of our Website and the Services with 3rd part suppliers for the purposes of optimization of our Website and Services as well customer analytics and fraud prevention (e.g.VWO, Appsflyer, Google etc). These third parties will use Non-personal Data and/or Personal Data relating to your use of our Website to evaluate your use of the Website, compile reports on Site activity and provide other Site activity and internet related services, all in accordance with their applicable privacy policy. Please refer to our Cookie Policy for further information on the use of Non-Personal Data by our 3rd Party Service Providers.

Security of Your Personal Data

We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. In March 2012, CyberGhost had successfully passed an audit and verification conducted by QSCert for the implemented Information Safety Management System (ISMS) according to the international industrial standards ISO27001 and ISO9001. The certification confirms the high quality of the internal safety processes and is renewed yearly ever since. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. If you have reason to believe that your interaction with the Website is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

During the development of the Service and the selection of its service providers, CyberGhost has paid attention to providing a high degree of safety:

All data processing centers with which CyberGhost cooperates pass through a compliance process. CyberGhost has generally Root Access to all its servers and administers them itself.

If you feel that your privacy was treated not in accordance with our Policy, or if any person attempted to abuse our Service or acted in an inappropriate manner, please contact us directly at Further, in the event of a data breach, in which we discover your Peronal Data is at risk, we will notify you immediately through your account or the Website or, if technically possible, by sending you an email.

Your rights and Control:

Your principal rights under data protection law in relation to your Personal Data are:

To facilitate the exercise of this right, we have prepared a specialised form that you can complete when making the request, to expedite our response time.

We provide you with the ability to exercise certain choices and controls in connection with our treatment of your Personal Data. Depending on your relationship with us, these choices and controls may include, access to the Personal Data collected about you that we hold; correcting, updating or deleting the information associated with you that we hold; and in the event, you wish to opt out from the data collection or you are not able to exercise your rights through your account please contact us at: In the event you make such request, note that we may require certain information from you in order to verify your identity and locate your data and that the process of locating and deleting the data may take reasonable time and effort. Data privacy and related laws in your jurisdiction may provide you with different or additional rights related to the data we collect from you, which may also apply.

Service Performance Data and CyberGhost VPN Connection Summary Statistics

Through our strict no-logs-policy, we ensure that we do NOT track user traffic performed inside the CyberGhost VPN tunnel such as: browsing history, traffic destination, search preferences, data content, IP addresses or DNS queries. Therefore:

CyberGhost is 100% committed to the no-logs-policy and we do not store them. Logs can easily link actions back to you, and thus at no time can CyberGhost release such logs, as we don’t collect any logs.

Children's Privacy

You represent and warrant that you are at least 16 years of age and of legal competence to use our Service. If you are under 18, please be sure to read the Agreement with your parents or legal guardians. We do not use the Service to knowingly solicit data from or market to children under the age of sixteen (16). We request that such individuals do not provide Personal Data through our services. If you become aware or have any reason to believe that a child under the age of 13 has shared any information with us, please contact us at: and we take reasonable steps to ensure that such information is deleted from our files.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

Data Retention

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.

Policy Updates

If we decide to make changes to our Privacy Policy, at our sole discretion, Such changes and updates will be effective immediately upon the display of the revised Privacy Policy. Thus, we encourage you to check this Privacy Policy regularly for updates, so that you are fully informed on how your data is collected and used by the Company and your related rights. The last revision date will be reflected in the "Last Modified" heading. Your continued use of the Services following the display of such amendments constitutes your acknowledgement and consent to such amendments to the Privacy Policy and your agreement to be bound by the terms of such amended policy.

If we make material changes to this Privacy Policy, we will notify you through the account or the Website and make best efforts to notify you via email, or by means of a notice on our home page prior to the change becoming effective.

Our details

These Services are owned and operated by CyberGhost S.R.L.

We are registered in Romania under registration number J40/1278/2011, and our registered office is at 68 Polona St., District 1, 010494 Bucharest, Romania.

You can contact us:

Data protection officer

Our data protection officer's contact details are: [Venetia Argyropoulou -]

Last Updated On: Mar 18, 2024


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