Politica de Confidențialitate

The service cyberghostvpn.com (hereinafter called CyberGhost VPN) is a product offered by CyberGhost S.A. (hereinafter called CyberGhost), Romania.

CyberGhost has an unequivocal company policy: the strongest observance of data protection and uncompromising protection of the user privacy. Therefore, the user’s traffic data such as browsing history, traffic destination, data content and search preferences are not monitored, recorded, logged or stored. More than this, we are not storing connection logs, meaning that we don’t have any logs tied to your IP address, connection timestamp or session duration.

We also take very seriously and put a lot of effort to ensure safe storage and protection of the user’s personal data.

Many companies state that they take your privacy seriously – we state that too and we really mean it! CyberGhost is a service which protects privacy. We act accordingly when collecting and storing data.

What does this policy cover?

This Policy applies to all Services that we offer via our entire suite of apps, and also applies to Cybergostvpn.com website, including all subpages and successor pages (collectively referred to as the “Website”) as well as your use of our VPN Product (“Services”). This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information. By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy

What data do we collect?

Information related to your account (Personal Data)

This will include name, address, e-mail address, username and payment information which you submit to use voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms of the Site. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extend you so choose, to provide you with our newsletter and occasional promotional offers. Additionally, as part of our fraud detection measures, we shall collect data relating (i) to site usage information, such as IP address (captured and stored in an anonymized format), approximate location (country only), (ii) transaction information, items purchased, the price paid, billing method, partial credit card information, chargeback requests, cancelled orders. The above mentioned Personal Information is not, at any point, associated with any kind of activity done by the user inside our VPN tunnel which is NOT recorded, logged or stored at all.

Non-personal Data (Anonymous Information)

Additionally, we collect and/or receive and store certain non-personal information whenever you interact with us. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive information relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, the referring website and your preferences in our websites during your visit. We collect such statistical information about usage as aggregate data from both the Website and Service in order to maintain a better customer experience as well as a high level of quality for the Service.

This information is not associated with or linked to your Personal Information. Thus Anonymous Information does not permit the identification of individual persons. Additionally, Anonymous Information do not include any information about the activity performed by the user inside the VPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this policy. Additionally, at your sole discretion you may approve VPN connection diagnostics which allows for app data to be sent by the user to the customer support team, similarly to a “report a bug” feature. A connection log may also be sent together with a ticket that is raised with our customer support, so our team can debug any faults that may appear and result in a bad experience for the user.

To remove and/or delete your personal data, you may contact us at support@cyberghost.ro at any time.

How do we collect personal data?

Our site may contain registration forms (e.g. during payment process or during customer support and review) that will ask users at their discretion to provide us with contact information form such as their email address. We use this information to send you news and updates and promotional material about our products or from some of our partners. We do not pass this information to third parties other than the people/or associate working with the product or website. We additionally may use technologies such as cookies, beacons, tags and scripts. Please refer to our Cookie Policy for additional information on this point.

Users may opt out of any unwanted emails by the remove option in the emails or by contacting us directly at support@cyberghost.ro.

In order to maintain a high-quality degree for our service and also an excellent customer support experience, CyberGhost is using certain 3rd parties to collect and process the following aggregate data:

How do we collect non-personal data?

We automatically collect anonymous Information through different technologies as described below.

A. Website:

Our website may use 3rd Party providers such as Google Analytics and third-party analytics, like Facebook, Bing and MixPanel, to better understand how you use the site and ways that we can improve your experience. Through this tool we can see trends of website usage such as total number of unique users, popular webpages or articles by number of total impressions, etc. These providers use the so called pixels or cookies to measure things such as the average time spent by users on the website or visited pages so we learn how to improve the website for you. Please see more information about this in our Cookie Policy.

Additionally, we use third-party Optimization companies, like Hotjar and Omniconvert which similarly use cookies to provide such services. Lastly, as stipulated above to provide you with online chat support, we use Zendesk. Zendesk collects both personal as well as anonymous information. It collects anonymous information by placing cookies in your browser.

Please refer to our Cookie Policy for additional information.

B. Service:

The performance of our app and Service is measured through a series of events sent anonymously to a third-party service (MixPanel) which is building aggregate data based on certain trends. Few examples of events are indicatively mentioned below:

Connection Attempt: We collect this information to know the usage request directed to our service on a particular hourly/daily/weekly/monthly interval, the country of origin (but not your source IP address), your app version, etc. This metric allows us to properly adjust our infrastructure according to the demand.

Connection Successful: We collect this information to know how many users per hourly/daily/weekly/monthly intervals successfully established VPN connections to our service. This information correlated with the above event results, is helping our engineers to determine if there are any network issues which might prevent users from starting the service, identify peak hour intervals for our service so we can have the infrastructure scaled to meet the requests, etc.

Ordering Our Service

To order our service you must choose which option works best for you, once you click on order now you will be asked to register to create a secure account by inserting your email account. Thereafter you will be asked to choose your method of payment between credit card, paypal and bitcoin. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend that you use bitcoin payments when subscribing to our service. Please note that CyberGhost itself does not process any orders or payments. We work exclusively with resellers, namely Cleverbridge (cleverbridge AG, 2-4 Brabanter Str., 50674 Cologne, Germany) and/or Stripe and/or Paypal. Once you chose your selected way of payment and click “continue to payment”, you will be directed to our third-party payment gateways domain. Although this page may have the look and feel of cyberghostvpn.com please make sure that you are aware that you are now on our third party payment processor's site in order to complete your transaction. The name, address, card number, expiration date, and email address will be collected to process your request. Your name and email address will be shared back with us in order for us to provide you with your vpn subscription.

We do not have any access to the credit card information you submitted to our payment processor. We do not connect your personal information with any kind of online activity done by the user inside his VPN tunnel, such as: browsing history, traffic destination, data content, IP addresses or DNS queries. The payment processors privacy policy governs the collection and use of the information collected during the check-out process. You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy.

In case we offer you additional services, such as PC Repair, this will be offered by our Affiliate Company Reimage Limited and you should refer to their privacy policy in relation to the data they collect (https://www.reimageplus.com/privacy-policy/).:

Why do we collect Your Personal Information?

We collect the personal information:

  • Service Improvement and Personalization of the user experience on Cyberghost
  • The proper administration of our website and business
  • The performance of the contract between you and us and/or taking steps, at you request, to enter into such a contract
  • Scientific research, fraud detection/prevention and improvement of the Service
  • To notify you of our new services or changes to our existing Services
  • To send you technical or service-related communications
  • To enforce the Terms of Service
  • Customer Analytics

Accessing and Updating Your Personal Information

You may access, change or delete your personal information by emailing us at support@cyberghost.ro. You may delete your account or unsubscribe from certain features (e.g., online newsletters) at any time by using the email address provided above. Personal information relating to deleted accounts may be archived by the Service according to its normal backup procedures.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We shall further retain Anonymous Information for the purposes described herein.

Sharing Your Personal Information

We do not share, sell, rent or trade your personal information with third parties other than as disclosed within this privacy policy. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

Furthermore, we may share certain personal information with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Service). You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy.

In order to assist you if you have questions while using our site or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to enter your Name and Email. Our online chat is offered through Zendesk that will have access to collect and proses such data solely for the purpose of facilitating communication with you and record-keeping. Additionally, as part of our customer satisfaction policy we may ask you to answer some questions about our website and your decision to purchase our products hosted by Hotjar. Should you, at your discretion chose to respond to such questions and additionally you opt to insert your email address, such information will be processed and collected through Hotjar. These third parties are prohibited from using your personally identifiable information for promotional purposes.

We may further collect and possibly share your personal information to enforce the Terms of Service. This may be done to prevent a crime or violation of our Terms or to help solve a transgression that has been committed.

We also reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Lastly, we may share anonymous information associated with the use of our Website with 3rd part suppliers for the purposes of optimization of our Website and Services as well Customer Analytics (e.g. Hotjar, Omniconvert, Facebook, Bing, Google, Mixpanel, Instabug, BugSplat, OpenX etc). This 3rd parties will use Anonymous information relating to your use of our Website to evaluate your use of the Website, compile reports on Website activity and provide other Website activity and internet related services.

Security of Your Personal Information

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. In March 2012, CyberGhost had successfully passed an audit and verification conducted by QSCert for the implemented Information Safety Management System (ISMS) according to the international industrial standards ISO27001 and ISO9001. The certification confirms the high quality of the internal safety processes and is renewed yearly ever since. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with the Website is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately.

During the development of the service and the selection of its service providers, CyberGhost has paid attention to providing a high degree of safety:

All data processing centers with which CyberGhost cooperates pass through a compliance process. CyberGhost has generally Root Access to all its servers and administers them itself.

Your rights

Your principal rights under data protection law in relation to your Persona Data are:

  • (a) the right to access and information;
  • (b) the right to rectification;
  • (c) the right to erasure;
  • (d) the right to restrict processing;
  • (e) the right to object to processing;
  • (f) the right to data portability;
  • (g) the right to complain to a supervisory authority; and
  • (h) the right to withdraw consent.

Should you need any additional information about your rights please feel free to contact us at support@cyberghost.ro.

Service Performance Data and VPN Connection Summary Statistics

Through our strict no-logs-policy, we ensure that we do NOT track user traffic performed inside the VPN tunnel such as: browsing history, traffic destination, search preferences, data content, IP addresses or DNS queries. Therefore:

  • We do NOT know at any time which user ever accessed a particular website or service
  • We do NOT know which user was connected to our VPN service at any given time or which VPN server IP they used
  • Wo do NOT know the set of original IP addresses of a user’s computer

CyberGhost is 100% committed to the no-logs-policy and we do not store them. Logs can easily link actions back to you, and thus at no time can CyberGhost release such logs, as we don’t have any.

Children's Privacy

Our Service is not intended to be used by children. We do not knowingly collect personal information from children under the age of 13.

Policy Updates

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Our details

This website is owned and operated by Cyberghost S.A.

We are registered in Romania under registration number J40/1278/2011, and our registered office is at 70-72 Dionisie Lupu Str., Building Section A, ground floor, 1st District, Bucharest.

You can contact us:

Data protection officer

Our data protection officer's contact details are: [Venetia Argyropoulou - venetia.argyropoulou@cyberghost.ro].