IPアドレス: 3.219.31.204 ステータス: 匿名化されていません

CyberGhostは、常にプライバシーバイデザインの原理に従ってきました。

Timo Beyel
CTO, CyberGhost VPN

プライバシーポリシー

CyberGhostには、「最強のデータ保護と妥協しないユーザープライバシー保護」という明確な企業ポリシーがあります。

CyberGhost VPNの使用時、弊社は閲覧履歴、トラフィックの行き先、データの内容、検索内容など、お客様のトラフィックデータについて知るすべはありません。弊社がこれらのデータを監視、記録、ログ処理、保存することは一切ありません

さらに、CyberGhost VPNの使用時、弊社が接続ログを保存することはありません。つまり、弊社には、お客様のIPアドレス、接続タイムスタンプ、セッション継続時間に関するログが一切ありません。また、弊社には、お客様が弊社の支払い処理システムに提出したクレジットカード情報にアクセスする手段もありません。また、お客様がCyberGhost VPNトンネル内で行ったあらゆる種類のオンライン活動に関するお支払いまたは情報にアクセスすることもありません

弊社が提供しているサービスはプライバシー保護です。弊社はお客様のデータを真剣に受け止めており、お客様のデータを安全に保管および保護できるよう多大な努力をしております。そして、弊社がどのようなデータを収集し、それをどのように使用しているかについて、常にお客様に知っていただきたいと考えております。この文書(プライバシーポリシー)には、お客様のデータや情報が収集および使用されるすべて事例が定義されています。

What does this policy cover?

This privacy policy ("Privacy Policy" or "Policy") sets forth the privacy practices of CyberGhost S.R.L. (hereinafter called "CyberGhost" or "Company") and applies to users ("user(s)" or "you") of the VPN Software currently known as "CyberGhost VPN" ("CyberGhost VPN") available through the company's website at: cyberghostvpn.com ("Website")

This Policy applies to all Services that we offer via our entire suite of apps, and also applies to the Website as well as your use of CyberGhost VPN ("Services"). This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information. By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.

What data do we collect?

Information related to your account ("Personal Data"):

When registering through our Website you will be requested to provide your name, address, e-mail address, username and payment information which you submit to us voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms on the Website. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extent you so choose, to provide you with our newsletter and occasional promotional offers. Additionally, as part of our fraud detection measures, we shall collect data relating (i) to Website usage information, such as IP address (captured and stored in an anonymized format), approximate location (country only), (ii) transaction information, items purchased, the price paid, billing method, partial credit card information, chargeback requests, cancelled orders. The above mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the CyberGhost VPN tunnel which is NOT recorded, logged or stored at all.

Anonymous Information ("Non-personal Data"):

Additionally, we collect and/or receive and store certain non-personal information ("Non-personal Data") whenever you interact with us. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, battery charge, screen resolution, Google Advertising ID, Gyro-sensor data, screen size, Connectivity (WLAN), Mobile service provider, the referring website and your preferences in our Websites during your visit. We collect such statistical information about usage as aggregate data from both the Website and Service in order to maintain a better customer experience as well as a high level of quality for the Service.

With regards to the CyberGhost VPN, Non-personal Data is not associated with or linked to your Personal Information. Thus Non-personal Data does not permit the identification of individual persons. Additionally, Non-personal Data do not include any information about the activity performed by the user inside the CyberGhost VPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this Policy. Additionally, at your sole discretion you may approve VPN connection diagnostics which allows for app data to be sent by the user to the customer support team, similarly to a "report a bug" feature. A connection log may also be sent together with a ticket that is raised with our customer support, so our team can debug any faults that may appear and result in a bad experience for the user.

How do we collect personal data?

Our Website contains a registration forms (e.g. during payment process or during customer support and review) that will ask users at their discretion to provide us with certain information such as their email address as detailed above. We use this information to create an account, provide the service, send you news and updates and promotional material about our products or from some of our partners. We do not share this information with third parties, except as detailed below and other than with the people/or associate working with the Service or Website. We additionally may use technologies such as cookies, beacons, tags and scripts. Please refer to our Cookie Policy for additional information on this point.

Users may opt out of any unwanted emails by the unsubscribe option in the emails or by contacting us directly at support@cyberghost.ro.

In order to maintain a high-quality degree for our service and also an excellent customer support experience, CyberGhost is using certain 3rd parties to collect and process the following aggregate data:

How do we collect non-personal data?

We automatically collect anonymous Non-personal Information through different technologies as described below.

A. Website:

Our website may use 3rd parties such as Google Analytics and third-party analytics, such as Appsflyer, to better understand how you use the Site and ways that we can improve your experience. Through these tools, we can see trends of usage of our Website such as total number of unique users, popular webpages or articles by number of total impressions, etc. These third parties use pixels or cookies to measure things such as the average time spent by users on the Site or visited pages so we learn how to improve the Site for you. Please see more information about this in our Cookie Policy https://www.cyberghostvpn.com/ja_JP/cookiepolicy .

To learn more how Google uses data from our use of Google Analytics Cookie we recommend you review Google’s policies located at: www.google.com/policies/privacy/partners. We also encourage you to review the Google Analytics' currently available opt-outs for the web tool available at: https://tools.google.com/dlpage/gaoptout/.

Additionally, we use third-party optimization companies, such as VWO which similarly use cookies to provide such services. Lastly, as stipulated above to provide you with online chat support, we use Zendesk. Zendesk collects both personal as well as anonymous information. It collects anonymous information by placing cookies in your browser.

Please refer to our Cookie Policy for additional information.

Please refer to our Cookie Policy for additional information.

The performance of the Service is measured through a series of events sent anonymously to third-party services which is building aggregate data based on certain trends. Few examples of events are indicatively mentioned below:

Connection Attempt: We collect this information to know the usage request directed to our Service on a particular hourly/daily/weekly/monthly interval, the country of origin (but not your source IP address), your CyberGhost VPN version, etc. This metric allows us to properly adjust our infrastructure according to the demand.

Connection Successful: We collect this information to know how many users per hourly/daily/weekly/monthly intervals successfully established VPN connections to our service. This information correlated with the above event results, is helping our engineers to determine if there are any network issues which might prevent users from starting the service, identify peak hour intervals for our service so we can have the infrastructure scaled to meet the requests, etc.

Ordering Our Service

To order our Service you must choose which option works best for you on our pricing page, once you click on order now you will be asked to register to create a secure account by inserting your email account. Thereafter you will be asked to choose your method of payment between credit card, paypal and bitcoin. The specific information collected varies depending on the payment method you choose. To minimize the amount of Personal Data you submit to us, we recommend that you use bitcoin payments when subscribing to our Service.

Please note that CyberGhost itself does not process any orders or payments. We work exclusively with payment processors such as Cleverbridge (cleverbridge AG, 2-4 Brabanter Str., 50674 Cologne, Germany) and/or Stripe and/or Paypal. You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy.

Once you chose your selected way of payment and click "continue to payment" (or similar wording), you will be directed to our third-party payment gateways domain. Although this page may have the look and feel of the Website please make sure that you are aware that you are now on our third party payment processor's site in order to complete your transaction. The name, address, card number, expiration date, and email address will be collected by the applicable, third party payment processor to process your request. Your name and email address will be shared back with us in order for us to provide you with your subscription to CyberGhost VPN.

We do not have any access to the credit card information you submitted to our payment processor. We do not connect your personal information with any kind of online activity done by you inside the CyberGhost VPN tunnel, such as: browsing history, traffic destination, data content, IP addresses or DNS queries. The payment processors privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.

Why do we collect Your Personal Data?

We collect the Personal Data for the purpose of:

  • Service improvement and personalization of the user experience on CyberGhost VPN
  • The proper administration of our Website and business
  • The performance of the contract between you and us and/or taking steps, at you request, to enter into such a contract
  • Scientific research, fraud detection/prevention and improvement of the Service
  • To notify you of our new services or changes to our existing Services
  • To send you technical or service-related communications
  • To enforce the Terms of Service
  • Customer Analytics

Sharing Your Personal Data

We do not share, sell, rent or trade your Personal Data with third parties other than as disclosed within this Privacy Policy. We may disclose your Personal Data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this Policy.

Furthermore, we may share certain Personal Data with trusted vendors to carry out a transaction you have requested (e.g., sharing card payment information with our credit card processor to obtain payment of fees and to activate your subscription to the Service). You can find information about the payment services providers' privacy policies and practices at https://www.cleverbridge.com/corporate/privacy-policy/ and https://stripe.com/us/privacy/ .

In order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide personal data such as name and email. Our online chat is offered through Zendesk that will have access to collect and proses such personal data solely for the purpose of facilitating communication with you and record-keeping (https://www.zendesk.com/company/customers-partners/eu-data-protection/). Additionally, as part of our customer satisfaction policy we may ask you to answer some questions about our Site and your decision to purchase our products, such survey is hosted by VWO. Should you, at your discretion chose to respond to such questions and additionally you opt to insert your email address, such information will be processed and collected through VWO. These third parties are prohibited from using your personal data for any purposes other than as stipulates in their privacy policy. VWO Privacy policy is available at:: https://vwo.com/privacy-policy/.

弊社は、利用規約を施行するために、お客様の個人データをさらに収集し、場合によってはそれを共有する可能性があります。これは、犯罪または利用規約の違反を阻止するため、あるいは犯された罪を解決するために行われることがあります。

We also reserve the right to disclose your Personal Data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Lastly, we may share Non-personal Data associated with the use of our Website and the Services with 3rd part suppliers for the purposes of optimization of our Website and Services as well customer analytics and fraud prevention (e.g.VWO, Appsflyer, Google, Instabug, BugSplat, OpenX, etc). These third parties will use Non-personal Data and/or Personal Data relating to your use of our Website to evaluate your use of the Website, compile reports on Site activity and provide other Site activity and internet related services, all in accordance with their applicable privacy policy. Please refer to our Cookie Policy for further information on the use of Non-Personal Data by our 3rd Party Service Providers.

Security of Your Personal Data

We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. In March 2012, CyberGhost had successfully passed an audit and verification conducted by QSCert for the implemented Information Safety Management System (ISMS) according to the international industrial standards ISO27001 and ISO9001. The certification confirms the high quality of the internal safety processes and is renewed yearly ever since. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. If you have reason to believe that your interaction with the Website is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

During the development of the Service and the selection of its service providers, CyberGhost has paid attention to providing a high degree of safety:

All data processing centers with which CyberGhost cooperates pass through a compliance process. CyberGhost has generally Root Access to all its servers and administers them itself.

お客様のプライバシーが弊社のポリシーに従わない方法で扱われたと思われる場合や、誰かが弊社サービスを悪用しようとした、あるいは不適切な方法で行動した場合は、弊社に直接ご連絡ください(support@cyberghost.ro)。さらに、データ漏洩が発生し、お客様の個人データが危険な状態にあることが弊社で検出された場合、弊社はお客様のアカウントまたは本Webサイト、また可能な場合にはお客様にメールを送信することによって、直ちにお客様に通知するものとします。

Your rights and Control:

Your principal rights under data protection law in relation to your Persona Data are:

  • (a) the right to access and information which is provided to you through your account;
  • (b) the right to rectification;
  • (c) the right to erasure;
  • (d) the right to restrict processing;
  • (e) the right to object to processing;
  • (f) the right to data portability;
  • (g) the right to complain to a supervisory authority; and
  • (h) the right to withdraw consent.

これらの権利の行使を容易にするため、弊社は特別なフォームを用意いたしました。お客様が要求を行う際には、このフォームを使用することで、弊社がより早く対応できるようになります。

弊社は、お客様の個人データの取り扱いに関し、特定の選択および制御を行えるようにしています。お客様と弊社との関係に応じて、これらの選択および制御には次の内容が含まれる場合があります:弊社が保持するお客様についての個人データへのアクセス;弊社が保持するお客様に関連付けられた情報の修正、更新、または削除;お客様がデータ収集をオプトアウトしたい場合、またはお持ちのアカウントを通じてお客様の権利を行使できない場合は、弊社までご連絡ください(support@cyberghost.ro)。お客様がかかる要求を行う場合は、お客様の身元を確認し、お客様のデータを見つけるために、弊社が特定の情報を提供するようお客様に要求することがあります。また、データを見つけて削除するプロセスには、ある程度の時間と労力がかかる可能性があります。お客様の管轄におけるデータプライバシーおよび関連する法律によっては、弊社がお客様から収集するデータに関し、異なる、または追加の該当する権利がお客様に与えられる可能性もあります。

Service Performance Data and CyberGhost VPN Connection Summary Statistics

弊社は、弊社の厳格なノーログポリシーに従い、閲覧履歴、検索の趣向、データコンテンツ、IPアドレス、DNSクエリーなど、CyberGhost VPNトンネル内で実行されたユーザートラフィックを追跡することはありません。したがって:

  • We do NOT know at any time which user ever accessed a particular website or service
  • We do NOT know which user was connected to our CyberGhost VPN service at any given time or which CyberGhost VPN server IP they used
  • 弊社がユーザーのコンピュータの元のIPアドレスを知ることはありません。

CyberGhostはノーログポリシーを掲げており、ログを保管することはありません。ログに記された内容をたどれば、簡単にお客様を見つけることができます。しかし、CyberGhostでは元々ログを収集していないため、弊社からログがリリースされることはありません。

Children's Privacy

お客様は、お客様が13歳以上であり、弊社サービスを使用する法的能力があることを表明し、保証するものとします。お客様が18歳未満の場合は、必ずお客様の両親または法的保護者と一緒に同意書を読むようにしてください。弊社が本サービスを使用して、13歳未満の児童に対し、故意にデータを懇請したり、マーケティング活動を行ったりすることはありません。かかる個人は、弊社サービスを通じて個人データを提供しないよう注意してください。13歳未満の児童が任意の情報を弊社と共有したと思われる場合、あるいはその事実を確認された場合は、弊社までご連絡ください(support@cyberghost.ro)。その場合、弊社は適切な措置を取り、弊社ファイルからかかる情報を削除いたします。

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

Data Retention

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.

Policy Updates

弊社が弊社のプライバシーポリシーに変更を加えることにした場合は、弊社独自の裁量により、かかる変更および更新は、改訂後のプライバシーポリシーの表示後すぐに有効になるものとします。したがって、本プライバシーポリシーが更新されていないかどうかを定期的に確認して、お客様のデータが弊社によってどのように収集および使用されるか、ならびに関連するお客様の権利を十分に把握するようにしてください。最後の改定日は「最終変更日」見出しに反映されます。かかる修正が表示された後に本サービスを続けて利用する場合、お客様はプライバシーポリシーに対するかかる修正を確認して同意し、また、かかる修正後のポリシーの条項に拘束されることを確認して同意するものとします。

If we make material changes to this Privacy Policy, we will notify you through the account or the Website and make best efforts to notify you via email, or by means of a notice on our home page prior to the change becoming effective.

Our details

This Services are owned and operated by CyberGhost S.R.L.

We are registered in Romania under registration number J40/1278/2011, and our registered office is at 70-72 Dionisie Lupu Str., Building Section A, ground floor, 1st District, Bucharest.

You can contact us:

Data protection officer

Our data protection officer's contact details are: [Venetia Argyropoulou - venetia.argyropoulou@cyberghost.ro]

最終更新日: 2019/12/19