Security Advisory: OpenVPN Not Working on Samsung s9 and s9+ After Update

Update, April 2, 2019

Ghosties, CyberGhost VPN is available again in the App Store!

Things are back to normal, so let us know if you run into any problem.

Update, January 10, 2019

Ghosties, we got some good news!

Samsung is rolling out an Android Pie update, fixing the issues with the OpenVPN protocol. Right now, it’s available in 12 countries, but slowly turning global.

Keep an eye on the update and make sure you download it. 😉

Original post

Hey, Ghosties!

If you own a Samsung S9 or S9+, you might have noticed issues with your device and VPNs. We wanted to give you a heads-up, so here’s what’s going on.

After the Android Oreo update, the OpenVPN protocol no longer works on your Samsung S9 and Samsung S9+.

CyberGhost VPN isn’t functioning correctly on these two devices, and we’ve stopped distribution.

If you’re looking for our VPN in the Play Store of these devices, you won’t find it. That’s because we always want to make sure our Ghosties stay protected and get the best service from us.

The problem has been spotted and talked about in Samsung communities. For more details, head here, here or here.

Unfortunately, this is not something we can quickly fix. However, we’re currently working on finding a solution on our side, and we’ll keep you updated.

Another alternative would be for Samsung to patch this up with an OS update, but we can no longer wait around for this to happen.

Affected users, hang tight. Help is on the way.

If you’re using CyberGhost VPN on any other devices, you have nothing to worry about. Everything’s okay for you.

Leave a comment

i have just installed this on my S9 , so its now available in the UK.

Reply

Alexandra Bideaua

Posted on 28/03/2019 at 08:38

Thank you for your confirmation, David! Glad you’re a Ghostie! <3

Hi, my S9 has updated to android 9 pie and Google play is still saying that I can not install the ghost vpn software, any pointers

Reply

Still waiting on this cyberghost. When will we get the cyberghost client on our Android pie running Samsung S9/+?

Alexandra Bideaua

Posted on 13/03/2019 at 13:45

Hi Ghosties!

We know this situation is really annoying, but the Android update still hasn’t gone global. Until this happens, we cannot have CyberGhost VPN back in the Play Store.

In the meantime, you can still use CyberGhost on your device, by establishing a manual L2TP connection. The instructions are here: https://support.cyberghostvpn.com/hc/en-us/articles/213703989-Android-That-s-how-you-configure-L2TP-to-use-with-CyberGhost

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