Dear Ghosties, we have some major news to share with you today, 22nd September, 2022. We’re excited to let you know that CyberGhost VPN underwent an independent audit performed by Deloitte, one of the Big Four global firms, to review our No Logs policy.
It’s been hard keeping the lid on this project for the past months, so we’re thrilled to finally be able to share all the details with you. So let’s dive right in.
Why Did We Ask for this Independent Audit?
We invited Deloitte to inspect our VPN server network and management systems.
The objective was to have them scrutinize our service and provide an assessment report of their findings. Special attention was given to our No Logs policy and its implementation, plus our change management, configuration management, incident management, and dedicated IP token-based systems. The goal was to examine the extent to which our privacy policy matches our existing server configurations.
The audit was conducted in accordance with the International Standard on Assurance Engagements 3000 (Revised) applicable to Assurance Engagements Other That Audits or Reviews of Historical Financial Information (ISAE 3000 (Revised)) established by the International Auditing and Assurance Standards Board (“IAASB”) and should be read in full.
What Does A Third-Party Audit Mean For A VPN?Audits reveal if the policies stated by a VPN service provider are, in fact, accurate. To make sure they are impartial, audits have to be performed by an outside team of experts acting as a third party. You can think of them as an independent set of eyes checking the trustworthiness of a VPN.
Because of the extensive nature of the audit and the scope of Deloitte services, excerpts from the report cannot be shared with our readers directly. This is to ensure none of the audit results are taken out of context and misunderstood.
However, the full report is now available directly through Deloitte, as part of our agreement. Simply email your request to CERORomania@DELOITTE.COM or fill out the contact form – note that any Deloitte entity around the world can also be contacted with this request.
This Is A Breakthrough In Our Fight for Privacy
With this audit, we have reached a new milestone. However, we have always been dedicated to protecting your privacy. That’s why we’re headquartered in Bucharest, Romania, a country where we are not mandated to keep any logs. Or why we were the first ones in the VPN industry to publish a Transparency Report. That was way back in 2011, but we’ve since made these updates quarterly for added transparency. After all, we’ve spent more than a decade developing and designing a trustworthy VPN and would settle for nothing less.
Our concern for your privacy and stellar user experience pushed us to always set the bar higher and go for big wins. This is what fuels us to support new VPN protocols, release next-generation features on our app, and to provide you with all-in-one solutions for your privacy and security, like our VPN for PC.
If you’re familiar with the world of VPNs, you probably know our Dedicated IPs revolutionized the industry and set new privacy standards. This feature takes a token-based approach, which ensures your identity and location is kept private even when opting for a static IP. There’s nothing connecting it to your CyberGhost VPN, so we don’t know who uses what IP address. This shows you we’re big believers in privacy by design principles: we don’t have access to any data that is not vital to the functioning of our VPN.
And that’s not all. If you’re an eagle-eyed Ghostie, you probably noticed we’ve been busy server-side, adding new VPN servers to our fleet and increasing the number of our self-owned ones. As a result, more and more of our locations have servers with a bandwidth of 10Gbps, making them the fastest VPN servers on the market. And they’re ready to cater to your every VPN need, including streaming and gaming.
We don’t plan on slowing down anytime soon.
We’re At Your Service
We’re proud of the audit findings, and we’re honored to be able to give you the peace of mind and the transparency you deserve. This audit, alongside all of our efforts in the last years, shows we are continually innovating and aiming higher in order to build the best VPN service for you.
So thank you, dear Ghosties, for putting your trust in CyberGhost VPN and joining us in our mission to protect digital lives all around the world! It’s a pleasure being at your service.
Leave a comment
Jc
Posted on 09/12/2022 at 16:52
I’m a beginner in the ghost but I’m very happy with your beautiful work.
Ghostie
Posted on 13/12/2022 at 16:45
We’re glad to hear you enjoy our service, Jc. Glad to have you on the Ghostie team!
Rick
Posted on 27/11/2022 at 17:00
Good day CyberG Team
I’m very glad for you! I’ve been a Ghostie since about 12 years ago and never looked back and only trust CG.
So many untrustworthy companies out there that are exploiting our privacy and sharing for profit.
CG you are the Best of the Best!!
Ghostie
Posted on 05/12/2022 at 14:02
Glad to have you on the Ghostie team, Rick. Stay safe!
T
Posted on 03/11/2022 at 14:50
It looks like you “accidentally” deleted my comment. Where can i find the report, as I can’t locate it in my account?
Ghostie
Posted on 10/11/2022 at 15:12
Hi Ghostie!
As part of our agreement with Deloitte, the audit report is now available directly through them. You can request the report at CERORomania@DELOITTE.COM or by filling out a contact form. You can also contact any Deloitte entity around the world for this purpose.
Thank you!
T
Posted on 31/10/2022 at 02:20
Hello, could you please tell me where the report is located, as I cannot find it in my account?
Ghostie
Posted on 25/11/2022 at 12:21
Hi, Ghostie!
As part of our agreement with Deloitte, the audit report is now available directly through them. You can request the report at CERORomania@DELOITTE.COM or by filling out a contact form. You can also contact any Deloitte entity around the world for this purpose.
Thank you!
Antonio
Posted on 12/10/2022 at 09:00
Good day CyberG Team
I’m very glad for you! I’ve been a Ghostie since about 12 years ago and never looked back and only trust CG. Keep up your great work and stay true to your cause!
So many untrustworthy companies out there that are exploiting our privacy and sharing for profit.
CG you are the Best of the Best!!
Ghostie
Posted on 12/10/2022 at 10:06
Thank you for your kinds words, Antonio. We’re so happy to hear from a long-time Ghostie.
NIXON
Posted on 04/10/2022 at 01:18
FELIZMENTE YA LLEVO MAS DE 5 AÑOS USANDO ESTE EVOLUCIONADO PRODUCTO, GRACIAS , Y MUCHAS FELICITACIONES , SIGAMOS ADELANTE.
Ghostie
Posted on 04/10/2022 at 12:15
Thank you for your kind words, Nixon! We’re happy to hear you’ve been using CyberGhost VPN to protect your digital life.
Diane M.
Posted on 02/10/2022 at 03:06
Habe CyberGhost wieder verlängert Laufzeit bis 07/2025 bin sehr zufrieden jetzt noch eine Dedizierte IP hinzugefügt Laufzeit bis 08/2023 könnte man beides eigentlich nicht zusammenfügen? Wenn ich recht überlege hätte ich dabei doch etwas sparen können oder? Referenznummern: 350662943 / 344126378
MfG Diane M
Ghostie
Posted on 03/10/2022 at 10:51
Hallo Diane.
Vielen Dank für den Kommentar. Bitte wende dich an unserem Support Team im Live Chat oder E-Mail. Die Kollegen können dein Konto überprüfen und dir weiterhelfen.
LILIANA GONZALEZ DE LA CUEVA
Posted on 29/09/2022 at 04:07
Quiero cancelar mi servicio. Se renovó en automático y no sé como hacerlo. Agradeceré su apoyo .
I want to cancel my service. It renewed automatically and I don’t know how to do it. I will appreciate your support.
Ghostie
Posted on 29/09/2022 at 13:36
Hi Mairead. We’re sorry to hear you don’t wish to continue with your subscription. You can check a step-by-step on how to cancel your subscription here. For more information, you can contact 24/7 Customer Support team through email or live chat.
dave
Posted on 28/09/2022 at 20:47
Been a ghostie since 2018 and have already extended my subscription till 2025. Very content of this vpn service. It’s great to hear this news. Congratulations on passing the test. keep it up!
Ghostie
Posted on 29/09/2022 at 13:27
Thank you for your support and kind words, Dave!
Dias
Posted on 28/09/2022 at 18:59
Tenho usado a VPN e de uma forma geral estou satisfeito. Por vezes, mas não muito usual, a VPN não funciona bem devido á localização que utilizo.
Ghostie
Posted on 29/09/2022 at 13:26
Hi Dias! That doesn’t seem right. Please contact our 24/7 Customer Support team through email or live chat, and they’ll look into the matter for you.
Kevin Guillaume
Posted on 28/09/2022 at 15:58
That’s kick ass! I’ve been using this service for years now (I just renewed a few days ago with that sweet 3-year deal!) and I plan on staying, TIL ALL ARE ONE!!!!!!….sorry, my son has been watching Transformers a lot lately making me rekindle my love for it.
Ghostie
Posted on 29/09/2022 at 13:26
We like to keep a tight (Grim)lock on our service, Kevin. 😉
Glad to have you on the Ghostie team!
David
Posted on 27/09/2022 at 14:55
Great to hear, privacy is a very important part of why I picked you. Been a Ghostie for 2 years and have not had a single problem with your VPN, and have just praises to give 🙂
Keep up the good work!
Ghostie
Posted on 28/09/2022 at 13:44
Thank you for you kind words, David. Glad to have you on the Ghostie team.
Rodney Green
Posted on 27/09/2022 at 09:19
I am constantly having to add web sites to my exceptions list.
Is there a way to make this more automatic?
Ghostie
Posted on 30/09/2022 at 11:05
Hi, Rodney
Currently, there is no way to automatically add websites to the exceptions list. However, we did forward your idea to our devs.
Thank you and stay safe!
Albran
Posted on 26/09/2022 at 21:19
Merçi, Madame,Alexandra Bideaua , tout est clair. Cordialement .
Ghostie
Posted on 27/09/2022 at 11:02
Hi, Albran
Thank you for your support. Stay safe!
Warnock Longridge
Posted on 26/09/2022 at 13:15
Good to know the things you are doing to protect our privacy, keep up the good work.
Ghostie
Posted on 27/09/2022 at 12:37
Thank you for reading, Warnock. We’re happy you chose us to secure your digital life.
Sylvain Champagne
Posted on 24/09/2022 at 20:27
Hello,
This is a reassuring message for anyone who uses your VPN. I have to say that I’m on my trial period and so far everything is going great. The use of the VPN is simple and remains easy to handle. The prices are accessible to a lot of wallets and the three-year rate is the most advantageous as far as I’m concerned. Keep improving to always provide us with better service. Thanks. Sylvain.
Ghostie
Posted on 27/09/2022 at 11:06
Thank you for your feedback, Sylvain. We’re happy to hear you enjoy using our service.
Fred Dorward
Posted on 24/09/2022 at 19:42
I am NOT sure about VPNs so far they been advertised a LOT over the years and this is my first. I bit slow for me drops out for me when my laptop goes to sleep.
It often says it is connected when I go into the program but it is NOT. When for instance I go into facebook it shows that it is trying. Best to reconncect as suggested most times.
Ghostie
Posted on 27/09/2022 at 11:05
Hi Fred. That doesn’t seem right. Please contact our 24/7 Customer Support team through email or live chat, so they can have a look into the matter for you.
Matthias Ruth
Posted on 24/09/2022 at 18:43
I paid more than 3000 Euro for fines an penalty because i watched Films and so on. But now with the help of Ciber Ghost I do not pay nothing.
No lawyer will ever make a single dime of me. This shit has come to an end.
Better ciber ghost stops that or I stop that.
No logs no history-
Keep your principals and I be your customer for ever.
Yours
matthias Ruth from Germany
Ghostie
Posted on 27/09/2022 at 12:35
Hi Matthias. We’re happy you chose to secure your digital life. Stay safe!
Ion
Posted on 24/09/2022 at 16:27
O treaba extraodinara baieti si fete! Tineti-o tot asa!
Ghostie
Posted on 27/09/2022 at 12:37
Mulțumim pentru susținere, Ion.
Bruce
Posted on 24/09/2022 at 14:35
Thank you for this article – it reassures me that your service is a good one. I’ve been a subscribed user of your PC and IOS VPNs for several years and have always been pretty happy with what you provide.
Ghostie
Posted on 27/09/2022 at 11:05
Glad to have you on the Ghostie team, Bruce.
jluc
Posted on 24/09/2022 at 14:23
Hello, thank you for sharing this message.
keep it up good work.friendly
Ghostie
Posted on 27/09/2022 at 11:04
We’re glad to hear you enjoyed reading. We’ll continue improving our service, so stay tuned for future updates!
Ronald Hillis
Posted on 24/09/2022 at 12:57
Thank you Alexandra Bideaua, I always feel secure online with your help great job and i have never had a problem in the years I have been using Cyberghost, Ghosties Rule…….Cheers.
Ghostie
Posted on 27/09/2022 at 11:03
Thank you for your kind words and trust, Ronald. We’re happy you chose us to secure your digital identity.
Ecke , Hans-J.
Posted on 24/09/2022 at 12:47
Das freut mich sehr . Einer der Wenigen , die ihre Versprechen halten .Danke !
Ghostie
Posted on 27/09/2022 at 12:36
Vielen Dank für deine Worte, Hans.
Brendon Gladstone
Posted on 24/09/2022 at 11:09
Thanks
Dennis
Posted on 24/09/2022 at 04:11
Keep up the good work. Thank you for your service.
Dennis
Ghostie
Posted on 27/09/2022 at 11:03
We’re happy you chose us to protect your digital life, Dennis.
Edward
Posted on 23/09/2022 at 19:01
WEll done. I obviously selected the right provider to look after my privacy requirements. Excellent service. Well done all.
Ghostie
Posted on 27/09/2022 at 11:03
Thank you for your trust, Edward. Glad to have you on the Ghostie team.
chrdara
Posted on 23/09/2022 at 16:16
the Best of the Best
Ghostie
Posted on 27/09/2022 at 11:03
Thank you for your kind words, Ghostie.
Hans
Posted on 23/09/2022 at 14:59
De installatie van VPN SyberGhost is tot op heden volgens mij nog niet goed gelukt. Ik weet niet goed wat ik moet doen als ik op google, FireFod of de windows browser ga of de SyberGhost dan werkt. Bovendien is mijn laptop erg traag ge worden en moet ik meervoudig klikken met de muis., voordat er iets gebeurd.
Ghostie
Posted on 27/09/2022 at 11:02
Hi Hans. That doesn’t seem right. Please contact our 24/7 Customer Support team through email or live chat, and they’ll help you get CyberGhost back up and running.