Network updates: we are no longer supporting PPTP and L2TP

starting January 17th, 2020

Cybersecurity has been a big talking point in 2019. Mostly for all the wrong reasons.

Data breaches have risen to an all-time high, hackers are getting more ingenious, and good cyber hygiene is now essential to both people and companies.

Here, at CyberGhost VPN, we always strive to keep our Ghosties safe online.

And we will always put all our efforts into making the internet a more secure place for everyone.

That’s why we’ve decided to stop supporting two VPN protocols: PPTP and L2TP/IPSec.

What are PPTP and L2TP?

Glad you asked. 😉

PPTP stands for Point-to-Point Tunneling Protocol, predominantly supported by Microsoft devices..

Created back in 1999, it had a good life for some time. But it didn’t keep up with ever-developing network infrastructure and increased network capacities.

It’s now an obsolete protocol, with plenty of known vulnerabilities.

L2TP is another blast from the past. It stands for Layer 2 Tunnel Protocol..

And if you want some more acronyms thrown at you, I can tell you that this previously popular VPN protocol combined the best parts from PPTP and L2F.

L2TP is still widely supported on most routers and devices. But it has its vulnerabilities.

Because we need to be responsible here and protect our Ghosties, we will no longer be using these protocols.

What does this mean for you?

If you’re using the latest version of our VPN software, nothing will change for you. Our apps are already configured to adhere to the highest security and privacy standards.

But we do know that some Ghosties prefer manual VPN configurations over clients.

If you’ve manually set up a connection to our servers using the robust and secure OpenVPN, your experience won’t be affected.

However, if your device doesn’t have too much computing power, you won’t be able to connect anymore to the CyberGhost VPN servers using PPTP and L2TP.

Now, we’re aware of the fact that most people don’t upgrade their routers as often as their phones or laptops. You could have a router that supports only L2TP in your house right now.

The good news for you is that we’ll still support these PPTP/L2TP configurations for a while, with access limited to servers located in:

        • United States of America
        • United Kingdom
        • France
        • Canada
        • Hong Kong
        • Germany
        • Australia

So, what’s next?

Getting rid of these two obsolete protocols was just one of the steps needed for building the VPN of the future.

Our team has been working hard to improve your experience with CyberGhost VPN.

This year, we’ve expanded our server fleet. A lot.

We’re now giving you access to over 5,200 VPN servers in 90 countries and 112 locations. You’ll never be getting subpar speeds, no matter where in the world you are.

Also, we’ve added even more streaming servers, so you will never miss your favorite shows.

And now, we’re making sure that not even a misconfiguration can jeopardize your anonymity online.

But we also have other goodies in store. We’ll soon be announcing a massive server infrastructure update. New VPN protocols are on their way, too.

So, make sure to keep an eye out for our updates.

Until next time, stay safe and secure!

Leave a comment

would be nice if you add a guide on openWrt


Hi! Thanks for your suggestion. We’ll keep your feedback in mind.

Hi, I am not very tech savvy so I have a question. Can I add Cg vpn to my cable company router to keep it protected?

Hi, Jorge! Routers provided by ISPs usually aren’t very VPN-friendly. Firmware like DD-WRT natively supports OpenVPN configurations.

I use L2TP because your GUI app reduces speeds dramatically. For example my ISP in Malaysia (TM) gives me speeds up to 500 Mbps and connecting without VPN to UK I can get up to 400 Mbps. If I use L2TP I can get maybe 100 Mbps but with the App its only about 20 Mbps (to UK). Today L2TP seems to be unavailable. Disappointed. Is there an alternative to the app I can configure in Windows 10 or inside a router?


Hey there! L2TP is still supported on a few servers. You can check those in the article above. You can also try other protocols in the Windows app. Make sure you add the CyberGhost app as an exception to your antivirus and firewall. We also support OpenVPN router configurations on DD-WRT, TomatoUSB, TomatoUSB Merlin build.

ghostie who goes all manual

Posted on 11/02/2020 at 13:38

I do realise that you can create a new device in the account section, select protocol, country and server group, and download that configuration. Is that really the only way to access (one at a time) configuration information for the servers? So if I want to have e.g. a dozen different configs I have to go through the create dummy device -> select protocol, country, server group -> download configuration -> remove dummy device process a dozen times over? I’m sure we used to be able to just download a zip file of server configs….


Hey there! We did indeed do our best to optimize the whole process, as far as manual configurations are concerned. We have received feedback from users who had difficulties with managing the zip files for multiple or custom configurations. This is why we aimed to build a more intuitive way of creating credentials. We’ve noted your point of view and will take your feedback into consideration.

ghostie who goes all manual

Posted on 11/02/2020 at 13:28

You say that you recognize that some of your customers prefer manual configuration. But everything on the current site appears to push customers towards downloading one of your clients – are the server list information and openvpn config files still available? I can’t find them anywhere.


The good news for you is that we’ll still support these PPTP/L2TP configurations for a while, with access limited to servers located in:

United States of America
United Kingdom
Hong Kong
The Netherlands

Are these working after January 17th, 2020? I

Until my new router arrives I am stuck with PPTP


Hey there! Yes, PPTP and L2TP/IPSec configurations will be available after January 17th, but only on the countries mentioned above.

Me encanta esta aplicación


Hello,I’m agree to abandon these 2 protocols and switch to openvpn but I would need a wifi router which supports this type of protocol and which is not expensive! Any idea ?



Posted on 17/01/2020 at 00:20

How can I connect my tablet to VPN


Hey there, Ghostie! It only takes a few clicks to enjoy full VPN protection with our app for Android or iOS. You can check out our full guide list for more info.

The Routers which supports OPENVPN are expensive, please continue given support to this old protocols because they are compatible with many economic routers.
Thank you


Hey, Ronald. L2TP is still supported on a few servers. You can check those in the article above. 🙂

I just signed up for Spectrum internet and TV. How do I know that my router is not one of those that will not be supported? How do I find that information out?


Hi, Jennifer! It’s best to check the specs of your router and see if it has OpenVPN compatibility. If your ISP is providing the router, they can surely answer your questions.

Is there a plan to release an app for samsung smart TVs in the future ?


Hi, Adam! We support Samsung Smart TVs through our Smart DNS option. You can check out more here:


Posted on 06/01/2020 at 21:26

Es buena la app


Me gustó esta aplicación


Está bien chido Ami si me funcionó


Esta muy padre


Hallo, Hallo
warum bekomme ich alles in ausländischer Sprache.
Leider behersche ich diese Sprache nicht und bitte sie dieses zu berücksichtigen
Mit freundlichen Grüßen


Hi! Unfortunately, there are no definite plans in place to translate the articles into other languages at the moment. For the time being, you can make use of an online translator, like Google Translate.

Hello this document does not specify what protocol is replacing pptp l2tp. Can this be clarify? Thanks


Hi, Jennifer! We’ve implemented WireGuard® on our Linux app. The protocol is already in beta for iOS devices. Soon to be available on other platforms as well. 😊

Hello! Will you add the IKEv2/IPSec and WireGuard protocols in your VPN service soon?


Vielen Dank für die gute und erfolgreiche Arbeit. Noch nie waren sichere Datenverbindungen so wichtig wie in der heutigen Zeit.


Jacques Pelletier

Posted on 23/12/2019 at 20:27

Good day, I must admit that all these moves and counter moves are a bit beyond my scope of tech comprehension. However, I have a positive feeling about the whole process. In mariage, you say “I do” and hope all will go well, despite the inevitable possibility of life tampering with those blissfull initial feelings. Thank you for your support , I now have to install your system on my telephone, wish me luck.Jacques Pelletier


Hi, Jacques! We’re taking steps to ensure that all our Ghosties get the best online protection, providing only the best and more secure protocols available. Good luck with the installation! 😉

Thanks for not publishing my info privacy means the utmost to me.


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