Terms and Conditions

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General Business Terms for CyberGhost Products

Last updated: September 10, 2025

FOR UNITED STATES RESIDENTS: IMPORTANT NOTICE REGARDING YOUR LEGAL RIGHTS. These Terms of Service include an agreement to resolve any legal disputes with us through final and binding arbitration rather than in court unless you timely opt out, as further set forth below in Section 14 (“Dispute Resolution & Binding Arbitration For United States Residents”).

BY ACCESSING, USING, INSTALLING OR DOWNLOADING CyberGhost PRODUCTS YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND AGREE TO BE BOUND BY THEM AND TO FULLY COMPLY WITH THEM. YOU FURTHER AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING YOUR USE OF THE CyberGhost PRODUCTS AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL ELECTRONIC CONTRACT BETWEEN YOU AND US. IF YOU DO NOT AGREE, DO NOT ACCESS, INSTALL, DOWNLOAD OR USE THE CyberGhost PRODUCTS AS DEFINED BELOW.

1. Agreement

This agreement and terms ("Terms") are concluded between CyberGhost S.R.L. and you, as User of CyberGhost Products and Service ("Products").

You are allowed to use CyberGhost Products only if you are aged 18 or above, and are legally capacitated and authorized to conclude an agreement with CyberGhost and such conclusion is not forbidden to you according to the applicable laws.

CyberGhost retains the right to assign these terms and conditions to any third party at its discretion subject to notice to you.

2. License

CyberGhost hereby grants you a personal, non-exclusive, non- transferrable, limited and revocable license to use the CyberGhost Products solely in accordance with the terms of this Use Agreement. CyberGhost reserves all right, title and interest not expressly granted herein under this license to the fullest extent possible under applicable laws. You may not sublicense, assign, or transfer the license granted to you herein, and any attempt to sublicense, assign, or transfer any part of your rights under this Agreement is void.

You hereby represent and warrant that you will use the CyberGhost Products solely for privacy and security needs and in full compliance with all applicable local, state, national, and international laws, rules and regulations. You shall not agree to, nor shall you authorize or encourage any third party to: (i) prevent others from using the CyberGhost Products; (ii) use the CyberGhost Products for any fraudulent or inappropriate or illegal purpose (i.e., cyber activity); or (iii) act in any way that violates this Agreement.

You agree that you and any other user that you have provided access to will not engage in any of the following activities:

• Exploiting, possessing, producing, receiving, transporting, or distributing any illegal content, including but not limited to any sexually explicit depiction of children;
• Uploading, possessing, receiving, transporting, or distributing any copyrighted, trademark, or patented content which you do not own or lack written consent or a license from the content owner;
• Forging headers or otherwise manipulating e-mail identifiers in order to mask or mislead the origins of certain content;
• Interfering with the service to any other user, client, host or network which reduces the quality of service for other clients and users;
• Using the service to engage in Denial-of-service (“DOS”) attacks to any third-parties or to CyberGhost;
• Accessing data, systems or networks including attempts to probe scan or test for vulnerabilities of a system or network or to breach security or authentication measures without written consent from the owner of the system or network;
• Transmitting any material (by email, uploading, posting, or otherwise) that abuses, bullies, threatens or encourages bodily harm, injury or destruction of property, defames one or more third parties, or promotes any act of cruelty to animals;
• Sending or receiving unsolicited and/or commercial emails in violation of law, promotional materials, "junk mail," "spam," "chain letters," or "pyramid schemes"; or
• Performing any activity that aims at interfering with CyberGhost's functionality or otherwise might have an adverse effect on the quality and functionality of CyberGhost Products for other users, including abuse of the ability to connect unlimited simultaneous devices (such as through resale, non-personal use or other breach of the license provided herein). In order to preserve an excellent user experience for all, when we detect what appears to be abuse of the unlimited simultaneous devices provision, we may contact you to discuss the situation and potential alternatives. If the situation continues, we reserve the right in our sole discretion to limit or restrict your usage of CyberGhost.

3. Data

CyberGhost values your privacy and strives to maintain it. We only collect the bear minimum information for the provision of our Products. CyberGhost collects and uses no personal data to make CyberGhost Products available, other than your log-in details. If you want to find out more about the way in which CyberGhost collects and uses data, please read our Privacy Policy.

CyberGhost does not store data within CyberGhost Products which permit interference with your personal data. For all operations, which imply the storage of personal data, such as for example payment operations, CyberGhost cooperates with third party providers, who undertake the separate storage of data; for more information we recommend you review Clause 5 below and our Privacy Policy.

The goal of CyberGhost Products is to protect your privacy but not your computer. CyberGhost Products is not meant as an antivirus or antimalware tool, unless specifically mentioned.

4. Product Modifications and Updates

From time to time, CyberGhost at its absolute discretion, can modify CyberGhost Products, for example by adding or removing certain functions of VPN servers or by updating the software.

CyberGhost may, at its sole discretion, provide limited technical support, upgrades and updates for the CyberGhost Products. In order to enhance and further develop the CyberGhost Products we may automatically download and install updates and upgrades from time to time. You hereby agree to receive such updates and upgrades as part of your use of the CyberGhost Products. We have no obligation to make available to you any support versions of the CyberGhost Products. Additionally, we shall have no obligation to provide support or maintenance for the Products under this Agreement.

5. External service providers

In order to make the service CyberGhost Products available, CyberGhost Products cooperates with third party providers (such as Digital Commerce Providers for payment operations or Data Processing Centers for our VPN servers). If you want to find out more about the third party providers with whom CyberGhost cooperates, please read our Privacy Policy.

We make best efforts to monitor and choose our partners and secure the services provided to you. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES REGARDING CONTENT, GOODS, SOFTWARE OR SERVICES YOU OBTAIN FROM THIRD PARTY PROVIDERS. We are not responsible for the availability or compliance of the content provided by Third Party Providers.

6. Safety of your user account

You are the only one responsible for the safekeeping of your password and for handling your user data. Please, change your password on a regular basis. Do not disclose to third parties your user information (Username and password). You are the only one responsible for the activities related to your user account as well as for the activities related to your user account which you have transferred unjustifiable to third parties.

7. Acceptable Use Policy

As CyberGhost Products may be accessed from all around the world, you undertake to ensure that your use of the CyberGhost Products will comply with all applicable local laws and regulations. You undertake to comply with all applicable laws, rules and regulations and warrant that you will not and will not permit any third party to use the service in any manner that may breach applicable law or infringe third party rights. Without limiting the generality of the above, you undertake and warrant that you will not and will not allow a third party to (A) reverse engineer, disassemble, decompile, translate, reconstruct, transform or extract any portion of the CyberGhost Products (including without limitation any related malware signatures and malware detection routines), or (B) change, modify or otherwise alter CyberGhost Products (including without limitation any related malware signatures and malware detection routines); (iv) publish, resell, distribute, broadcast, transmit, communicate, transfer, pledge, rent, share or sublicense CyberGhost Products; (v) use CyberGhost Products to provide or build a product or service that competes with CyberGhost Products; (vi) use or attempt to use CyberGhost Products to upload, store or transmit any data, information or materials that: infringe the intellectual property or other rights of third parties; contain any unlawful, harmful, threatening, abusive, defamatory or otherwise objectionable material of any kind; or otherwise in any way damage, disable or impair the operation of CyberGhost Products; (viii) gain or attempt to gain unauthorized access to CyberGhost Products or to networks connected to it, or to content stored or delivered through it, by any means, including by hacking, spoofing or seeking to circumvent or defeat any firewalls or other technological or other protections or security measures.

We reserve the right to take appropriate measures when CyberGhost Products are being used contrary to these Terms and applicable laws, including cooperating with public or private authorities as provided by law.

Furthermore, CyberGhost reserves the right, in case of breach of this Agreement, to, inter alia, restrict or suspend, in whole or in part, the access to CyberGhost Products without awarding a refund for services already paid for, as well as to initiate legal actions.

Rightholders, who draw the conclusions that, by means of the contents downloaded via CyberGhost Products, their legal interest, for e.g. the intellectual property, is violated, can contact our Copyright representatives (copyright@cyberghost.ro) so that we can prevent the further access to such content.

8. Disclaimer

CyberGhost provides no warranty of the service or the software. CyberGhost is not liable for damages which may occur following the exposure of the identity or the IP address of the user or the breakdown of individual VPN servers. Moreover, CyberGhost provides no warranty for the availability of certain servers within the CyberGhost network and for the performance thereof.

EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN, CyberGhost Products IS PROVIDED “AS IS” AND CYBERGHOST MAKES NO EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISCLAIM ANY AND ALL CONDITIONS AND WARRANTIES IMPLIED BY STATUTE, COMMON LAW, JURISPRUDENCE OR OTHER THEORIES OF LAW, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF NON- INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SUITABLE QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE. CYBERGHOST DOES NOT WARRANT THAT THE OPERATION OF CYBERGHOST PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE, THAT IT WILL WORK PROPERLY ON ANY GIVEN DEVICE OR WITH ANY PARTICULAR CONFIGURATION OF HARDWARE AND/OR SOFTWARE, OR THAT IT WILL PROVIDE COMPLETE PROTECTION FOR THE INTEGRITY OF SELECTED DATA, INFORMATION OR CONTENT STORED OR TRANSMITTED VIA THE INTERNET.

9. Indemnification

You agree to indemnify and hold CyberGhost and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any alleged claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your access to or use of the CyberGhost Products. The user is solely responsible for his or her actions when using the CyberGhost Products.

10. Subscriptions

CyberGhost Products are available to you upon selection of your subscription and registration. A full list of subscription plans and pricing is available on the Site. CyberGhost reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site or sent via email. Any changes to the pricing shall not affect your existing subscription and will become effective upon subscription renewal. Subscription purchases and refunds are handled via multiple third-party payment companies.

Subscription plans renew automatically by default at the completion of the billing term, provided this is supported by your credit card, unless you cancel automatic renewal. The renewal term will be stipulated in your subscription terms at the time of purchase. The subscription fee will be charged automatically to the payment method you last selected. You may discontinue automatic renewal at any time. If you would like to cancel automatic renewal, you may do so by logging into your account, clicking on "Check subscription" in the "Overview" tab, and clicking on "Cancel subscription," and following the subsequent prompts; you may also email support at support@cyberghost.ro or support@cyberghost.com. The cancellation and refunds terms are disclosed in the “Cancellation and Refunds” Clause below.

11. Cancellation and Refunds

You can terminate a subscription at any time by following the process below:

How can I cancel my subscription

In case you terminate your subscription within the below specified timeframe (depending on the type of your subscription) and contact support (support@cyberghost.ro) to request a refund, we shall refund the full amount paid in accordance with our money-back warranty: Refund Policy 45 Days Money Back Guarantee. Note: If you purchased a CyberGhost VPN subscription via the App Store or iTunes, the Money Back Guarantee does not apply, and your account is subject to Apple’s terms of service. For any refund requests, you will need to contact Apple through the App Store. Similarly, if you purchased a CyberGhost VPN subscription through a third-party seller, you will need to contact the seller for their respective refund policy.

In case you terminate your subscription at any time after the expiration of the respective Money-back guarantee period, you will not receive any refund but will retain access for the purchased period (e.g. if you purchase a yearly subscription and you decide to cancel your subscription after 3 months, you will receive no refund, but you will have access and be able to enjoy the services until the expiration of your yearly subscription and at the expiration of the subscription it will not be renewed).

If the agreement as a whole is terminated, you will not be able to access your user account and there will be no valid license for the use of CyberGhost Products Apps and CyberGhost Products Client-Software.

Upon termination of this Agreement, all licenses granted herein will be terminated and you will no longer have access to CyberGhost Products.

12. Revocation Right for Consumers

The provisions of this Clause 12 shall only apply to Consumers who place an order from a member state of the European Union:

12.1. Revocation

12.1.1. Consumers shall have the right to revoke this contract within fourteen (14) days without stating a reason.

12.1.2. In the case of a contract for services or a contract for the delivery of individually acquired or recurring digital content not installed on a physical data carrier, the revocation period shall be fourteen days from the date the contract was concluded.
In the case of a purchase contract for the delivery of goods (e.g. back-up CDs), the revocation period shall be fourteen days from the date on which the Consumer – or a third party designated by the Consumer who is not a freight carrier – takes possession of the goods.

12.1.3.According to applicable law, the right of revocation does not arise or exist

➢ with respect to contracts for the delivery of goods if they are not ready-made but were manufactured in accordance with an individual choice or determination of the Consumer or are clearly tailored to the personal needs of the Consumer, and

➢with respect to contracts for the delivery of audio and video recordings or computer software in a sealed package if the seal was broken after delivery.

12.2. Waiver of the Right of Revocation

THE PROVISIONS OF THIS CLAUSE 12 SHALL ONLY APPLY TO CONSUMERS WHO ENTER INTO A CONTRACT FOR THE DELIVERY OF DIGITAL CONTENT NOT INSTALLED ON A PHYSICAL DATA CARRIER.

THE CONSUMER:

1) EXPRESSLY AGREES THAT THE EXECUTION OF THIS CONTRACT SHALL COMMENCE BEFORE THE EXPIRATION OF THE REVOCATION PERIOD, AND

2) IS AWARE THAT HE WILL LOSE HIS RIGHT OF REVOCATION WHEN THE EXECUTION OF THIS CONTRACT COMMENCES.

Any money-back-guarantee or other guarantee or warranty of similar content granted by cleverbridge as regulated in Clause 14 shall not be affected by this Clause.

12.3. Exercise the Right of Revocation

To exercise the right of revocation, the Consumer must inform CyberGhost VPN (through cleverbridge (cleverbridge AG, Gereonstr. 43-65, 50670 Cologne, Germany, tel: +49 221 - 222 45 – 0, fax: +49 221 - 222 45 – 19, email: cs@cleverbridge.com or Noblepay UK Limited via https://www.cyberghostvpn.com/en_US/support.) by making a clear declaration of his decision to revoke the contract (e.g. by letter sent by regular mail, fax, or email.) The Consumer can use the model revocation form following these revocation instructions for this purpose, but it is not a requirement.

To meet the revocation deadline, it is sufficient for the Consumer to send notice that he is exercising his right of revocation prior to the expiration of the revocation period.

12.4 Legal Consequences of Revocation

12.4.1 If the Consumer revokes this contract, cleverbridge or Noblepay UK Limited must promptly refund all of the payments cleverbridge or Noblepay UK Limited received from the Consumer, including delivery costs, no later than fourteen days from the date on which the notice of revocation of the contract was received by cleverbridge or Noblepay UK Limited (with the exception of additional costs incurred because the Consumer has chosen a different mode of delivery than the most cost-effective one, i.e. the standard mode of delivery offered by cleverbridge or Noblepay UK Limited). For this refund, cleverbridge or Noblepay UK Limited shall use the same means of payment that was used by the Consumer in the original transaction, unless otherwise expressly agreed with the Consumer. In no case shall the Consumer be charged a fee for the refund.

12.4.2 In the case of a contract for services, the following shall apply: If the Consumer requested that the services commence during the revocation period, the Consumer shall pay cleverbridge/Noblepay UK Limited a reasonable amount, which corresponds to the percentage of services provided by the time the Consumer informs cleverbridge/Noblepay UK Limited of the exercise of his right to revoke the contract, as compared to the total scope of the services contemplated by the contract.

12.4.3 If there is a purchase contract for the delivery of goods, the following shall apply: cleverbridge/Noblepay UK Limited can refuse to make a refund until it has received the goods back or until the Consumer proves that he has sent the goods back, whichever is earlier. The Consumer shall promptly return or send the goods to cleverbridge/Noblepay UK Limited no later than fourteen days from the date on which the Consumer informed cleverbridge/Noblepay UK Limited of the revocation of the contract. The deadline is met if the Consumer sends the goods before the expiration of the fourteen-day period. The Consumer shall bear the direct costs of returning the goods.

The Consumer must pay for the diminished value of the goods if the diminished value is attributable to his treating the goods in an unnecessary manner to examine their quality, characteristics, and functionality.

13. Amendments

CyberGhost reviews this use agreement from time to time and the updated version is always published on our website. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on material changes to the Terms will be provided through an update to the Site or other prominent manner. Your use of the content or Products following the changes to these Terms constitutes your acceptance of the changed Terms.

14. Dispute Resolution & Binding Arbitration For United States Residents

If you are a resident of the United States, the provisions of this Section 14 apply to you. Please review these provisions carefully, as they include an agreement to arbitrate any and all claims or disputes between you and CyberGhost (the “Agreement to Arbitrate”), which shall be binding on you absent your valid election to opt-out.

AGREEMENT TO ARBITRATE. You agree that any dispute or claim of any kind whatsoever between you and CyberGhost, regardless of when the dispute or claim arose or has arisen, will be decided by a binding arbitration administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules and Mediation Procedures, Commercial Arbitration Rules and Mediation Procedures, and/or Mass Arbitration Supplementary Rules (together, the “AAA Rules”), as applicable, and pursuant to the Terms of this Agreement. The disputes and claims to which this Agreement to Arbitrate between you and CyberGhost applies includes, but is not limited to, any and all disputes or claims in connection with or relating in any way to this or one or more previous versions of the Terms or your use of or access to our Products, any and all claims that arose before you accepted any version of these Terms containing an arbitration provision, and the arbitrability of any and all disputes and claims (consistent with the “Delegation of Arbitrability” term below).

If there is a conflict between the Agreement and the AAA Rules, then we will follow the Agreement. The form of the arbitration hearing (i.e., in person or virtual) and its location will be determined in accordance with applicable AAA Rules. The fees and costs associated with arbitration will be those set forth in AAA applicable fee schedules. To learn more about the AAA Rules and how to begin an arbitration, you may call AAA at 800-778-7879, email AAA at CustomerService@adr.org, or visit AAA’s website at www.adr.org.

Any arbitration under the Agreement, including both the provisions of the Agreement and enforcement of the Agreement, shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) and not by any state law concerning arbitration. Any award by the arbitrator shall be in writing and will be final and binding on all parties, subject to any limited right to appeal under the Federal Arbitration Act. Judgment upon any award in arbitration may be entered in any court having jurisdiction.

If a court or arbitrator decides that any part of this Agreement cannot be enforced as to a particular claim for relief or remedy (such as declaratory relief), then that claim or remedy (and only that claim or remedy) shall be severed and must be brought in court and any other claims must be arbitrated. Any claims or causes of action seeking relief not subject to arbitration under applicable law shall be stayed in a court of competent jurisdiction pending completion of the arbitration of the remaining claims to the maximum extent permitted by law.

Delegation of Arbitrability. For the avoidance of doubt, this Agreement to Arbitrate includes an agreement by you and CyberGhost that the authority to determine the threshold question of whether a dispute or claim between you and CyberGhost is subject to arbitration—that is, whether such dispute or claim is arbitrable—shall rest exclusively with the AAA arbitrator and not with a court.

Informal Dispute Resolution. Before initiating an arbitration, you and CyberGhost agree to make a good-faith effort to resolve any dispute informally (“Informal Dispute Resolution”). To begin this process, the party seeking resolution must send the other party a written Notice of Dispute (“Notice”). If you are sending a Notice to CyberGhost, you must email it to:

If CyberGhost is sending a Notice to you, it may do so using the contact information associated with you or your account and/or by any other method reasonably calculated to provide you with actual notice. To be valid, your Notice to CyberGhost must include your full name, the email address you used to create your account, and a description of the nature of your dispute or claim and the specific relief sought. To be valid, CyberGhost’s Notice to you must include a description of the nature of its dispute or claim against you. The Informal Dispute Resolution period lasts 60 days from the date the Notice is received and is a mandatory prerequisite to initiating arbitration. During this 60-day period, any applicable statute of limitations or filing deadlines will be tolled.

Waiver of Class and Representative Actions. YOU AND CYBERGHOST MAY NOT BRING CLAIMS AGAINST THE OTHER AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION. The arbitrator cannot hear class or representative claims on behalf of CyberGhost users. However, nothing in this section shall prevent you or CyberGhost from participating in a class-wide settlement of claims.

Mass Arbitration. If more than 25 arbitration demands of a substantially similar nature, alleging substantially similar or identical claims or causes of action, are filed against us by the same law firm or collection of legal counsel or law firms, AAA shall (i) group the arbitration demands into batches of no more than 25 demands per group; and (ii) provide for resolution of each group or batch as a consolidated arbitration with one set of filing and administrative fees and a single arbitrator assigned per group or batch. You and CyberGhost agree to cooperate in good faith with AAA to implement the aforementioned protocol for mass, collective, and/or batch arbitrations with regard to resolution, fees, and administration. To the extent AAA does not enforce these batching procedures, the parties agree that AAA shall endeavor to assign multiple proceedings to a single, mutually agreeable merits arbitrator consistent with the AAA Mass Arbitration Supplementary Rules.

Claims Not Subject to Arbitration. Notwithstanding the above, either you or CyberGhost may elect to:

(1) litigate a claim in small claims court (or similar court) of your city or county of residence if the amount at issue is within the jurisdictional limits of that court. If the dispute is commenced as an arbitration by one party, the other party shall have 30 days after service to elect to proceed in small claims court instead. In the event of such an election, the arbitration will be dismissed, and either party may commence the claim in small claims court.

(2) bring an action in state or federal court that asserts claims for patent infringement or invalidity, copyright infringement, piracy, moral rights violations, trademark infringement, and/or trade secret misappropriation.

OPT-OUT OF ARBITRATION AGREEMENT. You may opt out of the Agreement to Arbitrate within 30 days after your first use of the Products or availability of this Agreement to Arbitrate, whichever is later, by sending written notice of your decision to opt out to:

with the subject line “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT.” To be valid, your notice of your decision to opt out must include your full name and the email address you used to create your account. If you do not opt-out within the 30-day timeframe, then the Agreement to Arbitrate shall be binding.

15. Dispute Resolution For Non-U.S. Residents

If you are not a resident of the United States, you agree that any dispute or claim arising out of or in connection with these Terms or the Products shall be subject to the exclusive jurisdiction of the courts of London, UK, and you hereby submit to the personal jurisdiction of such courts.

If any portion of this dispute resolution clause is found to be unenforceable under applicable law, the parties agree that such disputes shall instead be resolved through binding arbitration in the United Kingdom, under the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in English and the arbitrator’s decision shall be final and binding.

16. Final Provisions

The applicable law, except as to Section 14, is English law and the UN Convention on contracts for the international sale of goods (CISG) is excluded. If any provision in the Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of the Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of the Agreement shall not constitute a waiver of such right or provision, or be deemed to be a waiver of any subsequent breach or default.