Terms and Conditions

General Business Terms for CyberGhost Products
Service description and prices of CyberGhost Products

General Business Terms for CyberGhost Products

BY ACCESSING, USING, INSTALLING OR DOWNLOADING CyberGhost PRODUCTS YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND AGREE TO BE BOUND BY THEM AND TO FULLY COMPLY WITH THEM. YOU FURTHER AGREE TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING YOUR USE OF THE CyberGhost PRODUCTS AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL ELECTRONIC CONTRACT BETWEEN YOU AND US. IF YOU DO NOT AGREE, DO NOT ACCESS, INSTALL, DOWNLOAD OR USE THE CyberGhost PRODUCTS AS DEFINED BELOW.

1. Agreement

This agreement is concluded between CyberGhost LLC a Colorado entity and you, as User of CyberGhost Products.

You are allowed to use CyberGhost Products only if you are aged 18 or above, and are legally capacitated and authorized to conclude an agreement with CyberGhost and such conclusion is not forbidden to you according to the applicable laws.

CyberGhost retains the right to assign these terms and conditions to any third party at its discretion subject to notice to you.

2. License

CyberGhost hereby grants you a personal, non-exclusive, non- transferrable, limited and revocable license to use the CyberGhost Products solely in accordance with the terms of this Use Agreement. CyberGhost reserves all right, title and interest not expressly granted herein under this license to the fullest extent possible under applicable laws. You may not sublicense, assign, or transfer the license granted to you herein, and any attempt to sublicense, assign, or transfer any part of your rights under this Agreement is void.

You hereby represent and warrant that you will use the CyberGhost Products or the Service solely for privacy and security needs and in full compliance with all applicable local, state, national, and international laws, rules and regulations. You shall not agree to, nor shall you authorize or encourage any third party to: (i) prevent others from using the CyberGhost Products; (ii) use the CyberGhost Products for any fraudulent or inappropriate or illegal purpose (i.e., cyber activity); or (iii) act in any way that violates this Agreement.

You agree that you and any other user that you have provided access to will not engage in any of the following activities:

  • Sending or receiving unsolicited and/or commercial emails in violation of law, promotional materials, "junk mail," "spam," "chain letters," or "pyramid schemes";
  • Exploiting, possessing, producing, receiving, transporting, or distributing any illegal content, including but not limited to any sexually explicit depiction of children;
  • Uploading, possessing, receiving, transporting, or distributing any copyrighted, trademark, or patented content which you do not own or lack written consent or a license from the content owner;
  • Forging headers or otherwise manipulating e-mail identifiers in order to mask or mislead the origins of certain content;
  • Interfering with the service to any other user, client, host or network which reduces the quality of service for other clients and users;
  • Using the service to engage in Denial-of-service (“DOS”) attacks to any third-parties or to CyberGhost;
  • Accessing data, systems or networks including attempts to probe scan or test for vulnerabilities of a system or network or to breach security or authentication measures without written consent from the owner of the system or network;
  • Transmitting any material (by email, uploading, posting, or otherwise) that abuses, bullies, threatens or encourages bodily harm, injury or destruction of property, defames one or more third parties, or promotes any act of cruelty to animals; or
  • Performing any activity that aims at interfering with CyberGhost's functionality or otherwise might have an adverse effect on the quality and functionality of CyberGhost Services for other users, including abuse of the ability to connect unlimited simultaneous devices (such as through resale, non-personal use or other breach of the license provided herein). In order to preserve an excellent user experience for all, when we detect what appears to be abuse of the unlimited simultaneous devices provision, we may contact you to discuss the situation and potential alternatives. If the situation continues, we reserve the right in our sole discretion to limit or restrict your usage of CyberGhost.

3. Data

CyberGhost values your privacy and strives to maintain it. We only collect the bear minimum information for the provision of our Products. CyberGhost collects and uses no personal data to make CyberGhost Products available, other than your log-in details. If you want to find out more about the way in which CyberGhost collects and uses data, please read our Privacy Policy.

CyberGhost does not store data within CyberGhost Products which permit interference with your personal data. For all operations, which imply the storage of personal data, such as for example payment operations, CyberGhost cooperates with third party providers, who undertake the separate storage of data; for more information we recommend you review Clause 5 below and our Privacy Policy.

The goal of CyberGhost Products is to protect your privacy but not your computer. CyberGhost Products is not meant as an antivirus or antimalware tool, unless specifically mentioned.

4. Product Modifications and Updates

From time to time, CyberGhost at its absolute discretion, can modify CyberGhost Products, for example by adding or removing certain functions of VPN servers or by updating the software.

CyberGhost may, at its sole discretion, provide limited technical support, upgrades and updates for the CyberGhost Products. In order to enhance and further develop the CyberGhost Products we may automatically download and install updates and upgrades from time to time. You hereby agree to receive such updates and upgrades as part of your use of the CyberGhost Products. We have no obligation to make available to you any support versions of the CyberGhost Products. Additionally, we shall have no obligation to provide support or maintenance for the Services under this Agreement.

5. External service providers

In order to make the service CyberGhost Products available, CyberGhost Products cooperates with third party providers (such as Digital Commerce Providers for payment operations or Data Processing Centers for our VPN servers). If you want to find out more about the third party providers, with whom CyberGhost cooperates, please read our Privacy Policy.

We make best efforts to monitor and choose our partners and secure the services provided to you. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES REGARDING CONTENT, GOODS, SOFTWARE OR SERVICES YOU OBTAIN FROM THIRD PARTY PROVIDERS. We are not responsible for the availability or compliance of the content provided by Third Party Providers.

6. Safety of your user account

You are the only one responsible for the safekeeping of your password and for handling your user data. Please, change your password on a regular basis. Do not disclose to third parties your user information (Username and password). You are the only one responsible for the activities related to your user account as well as for the activities related to your user account which you have transferred unjustifiable to third parties.

7. Acceptable Use Policy

As CyberGhost Products may be accessed from all around the world, you undertake to ensure that your use of the CyberGhost Products will comply with all applicable local laws and regulations. You undertake to comply with all applicable laws, rules and regulations and warrant that you will not and will not permit any third party to use the service in any manner that may breach applicable law or infringe third party rights. Without limiting the generality of the above, you undertake and warrant that you will not and will not allow a third party to (A) reverse engineer, disassemble, decompile, translate, reconstruct, transform or extract any portion of the CyberGhost Products (including without limitation any related malware signatures and malware detection routines), or (B) change, modify or otherwise alter CyberGhost Products (including without limitation any related malware signatures and malware detection routines); (iv) publish, resell, distribute, broadcast, transmit, communicate, transfer, pledge, rent, share or sublicense CyberGhost Products; (v) use CyberGhost Products to provide or build a product or service that competes with CyberGhost Products; (vi) use or attempt to use CyberGhost Products to upload, store or transmit any data, information or materials that: infringe the intellectual property or other rights of third parties; contain any unlawful, harmful, threatening, abusive, defamatory or otherwise objectionable material of any kind; or otherwise in any way damage, disable or impair the operation of CyberGhost Products; (viii) gain or attempt to gain unauthorized access to CyberGhost Products or to networks connected to it, or to content stored or delivered through it, by any means, including by hacking, spoofing or seeking to circumvent or defeat any firewalls or other technological or other protections or security measures.

We reserve the right to take appropriate measures when CyberGhost Products are being used contrary to these Terms and applicable laws, including cooperating with public or private authorities as provided by law.

Furthermore, CyberGhost reserves the right, in case of breach of this Agreement, to, inter alia, restrict or suspend, in whole or in part, the access to CyberGhost Products without awarding a refund for Services already paid for, as well as to initiate legal actions.

Rightholders, who draw the conclusions that, by means of the contents downloaded via CyberGhost Products, their legal interest, for e.g. the intellectual property, is violated, can contact our Copyright representatives (copyright@cyberghost.ro) so that we can prevent the further access to such content.

8. Disclaimer

CyberGhost provides no warranty of the service or the software. CyberGhost is not liable for damages which may occur following the exposure of the identity or the IP address of the user or the breakdown of individual VPN servers. Moreover, CyberGhost provides no warranty for the availability of certain servers within the CyberGhost network and for the performance thereof.

EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN, CyberGhost Products IS PROVIDED “AS IS” AND CYBERGHOST MAKES NO EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISCLAIM ANY AND ALL CONDITIONS AND WARRANTIES IMPLIED BY STATUTE, COMMON LAW, JURISPRUDENCE OR OTHER THEORIES OF LAW, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF NON- INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SUITABLE QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE. CYBERGHOST DOES NOT WARRANT THAT THE OPERATION OF CYBERGHOST PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE, THAT IT WILL WORK PROPERLY ON ANY GIVEN DEVICE OR WITH ANY PARTICULAR CONFIGURATION OF HARDWARE AND/OR SOFTWARE, OR THAT IT WILL PROVIDE COMPLETE PROTECTION FOR THE INTEGRITY OF SELECTED DATA, INFORMATION OR CONTENT STORED OR TRANSMITTED VIA THE INTERNET.

9. Indemnification

You agree to indemnify and hold CyberGhost and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any alleged claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your access to or use of the CyberGhost Products. The user is solely responsible for his or her actions when using the CyberGhost Products.

10. Subscriptions

CyberGhost Products are available to you upon selection of your subscription and registration. A full list of subscription plans and pricing is available on the Site. CyberGhost reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice posted on the Site or sent via email. Any changes to the pricing shall not affect your existing subscription and will become effective upon subscription renewal. Subscription purchases and refunds are handled via multiple third-party payment companies.

Subscription plans renew automatically by default at the completion of the billing term, provided this is supported by your credit card, unless you cancel automatic renewal. The renewal term will be stipulated in your subscription terms at the time of purchase. The subscription fee will be charged automatically to the payment method you last selected. You may discontinue automatic renewal at any time. If you would like to cancel automatic renewal, you may do so by logging into your account, clicking on "Check subscription" in the "Overview" tab, and clicking on "Cancel subscription," and following the subsequent prompts; you may also email support at support@cyberghost.ro or support@cyberghost.com. The cancellation and refunds terms are disclosed below in the “Cancelation and Refunds” section.

11. Cancellation and Refunds

You can terminate a subscription at any time by following the process below:

How can I cancel my subscription

In case you terminate your subscription within the below specified timeframe depending on the type of your subscription, we shall refund the full amount paid in accordance with our money-back warranty: Refund Policy 45 Days Money Back Guarantee. Note: If you purchased a CyberGhost VPN subscription via the App Store or iTunes, your account is subject to Apple’s terms of service. You will need to request a refund through the App Store. Similarly, if you purchased a CyberGhost VPN subscription through a third-party seller, you will need to contact the seller for their respective refund policy.

Subscription Type Money-back guarantee period (full refund)
Subscription of 6 months and more Money Back guarantee (full refund) in case of termination within 45 days
Subscription of 1 month Money Back guarantee (full refund) in case of termination within 14 days

In case you terminate your subscription at any time after the expiration of the respective Money-back guarantee period, you will not receive any refund but will retain access for the purchased period (e.g. if you purchase a yearly subscription and you decide to cancel your subscription after 3 months, you will receive no refund, but you will have access and be able to enjoy the services until the expiration of your yearly subscription and at the expiration of the subscription it will not be renewed).

If the agreement as a whole is terminated, you will not be able to access your user account and there will be no valid license for the use of CyberGhost Products Apps and CyberGhost Products Client-Software.

Upon termination of this Agreement, all licenses granted herein will be terminated and you will no longer have access to CyberGhost Products.

12. Amendments

CyberGhost reviews this use agreement from time to time and the updated version is always published on our website. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on material changes to the Terms will be provided through an update to the Site or other prominent manner. Your use of the Content or Services following the changes to these Terms constitutes your acceptance of the changed Terms.

13. Applicable law

The applicable law is English law and the UN Convention on contracts for the international sale of goods (CISG) is excluded. In case of disputes arising from the terms of this Agreement, the Parties hereby irrevocably submit to the exclusive jurisdiction of London, UK.

14. Final Provisions

If any provision in the Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of the Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of the Agreement shall not constitute a waiver of such right or provision, or be deemed to be a waiver of any subsequent breach or default.

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